• Business Analyst Senior Customer Interaction Analytics Jobs in Mumbai City - 25142911

  • JPMorgan
  • Mumbai City

Job Description:

JP Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm s operations regionally and globally The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions

This role is part of Contact Strategy team responsible for managing customer communication based on potentially fraudulent activities on customers accounts In this role you will be responsible for identifying opportunity to improve communication while ensuring positive ROI, help build businesses cases for ideas and partner with other teams to have the ideas implemented You will conduct analysis to understand customers response behavior and identify opportunities to increase self-serve through cost effective communication channels Role requires high analytical acumen with experience in data science Ideal candidate for this role will not only know how to work with large set of information and extract insights to help make data driven decisions, but also be experienced in putting together high quality presentation slide and be able to tell the story

Responsibilities -

  • Conduct in-depth and detailed oriented contact strategy analysis to provide insights/root causes for business performance, identify new operational and process opportunities, business case preparations, and conduct post implementation validations

  • Generate ideas; build hypothesis based on anecdotal feedbacks received from partners and also based on own experience If proven then build ROI based business case to take it to next level of discussion for implementation

  • Present analyses / recommendations in verbal and written form to a wide audience that is clear, concise and easy to understand

Qualifications -

  • Bachelors or Master s degree in a quantitative discipline (concentration in Mathematics, Statistics, Computer Science, Operations Research or similar) from an accredited university required

  • 4+ years of experience in analytical domain, preferably in banking / credit card industry Experience in Fraud Analytics is a plus

  • Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas

  • Must have 4+ years of programming experience in one of the statistical / analytics tools SAS, R, Alteryx

  • Knowledgeable of advance analytics and predictive model development techniques such as logistic regression, decision tree etc

  • Result oriented self-starter who works well independently and as a team player


Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 18th May 2020

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