• Business Analyst Oracle EBS CRM Jobs in United States Of America

  • Emerson Electric Co India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Description

As part of our Application Support Group (ASG) team, this role is for an Oracle EBS CRM Business Analyst to provide Tier 3 Production support of Emerson Automation Solutions Business Applications This role supports our global users during the regular North America working day The successful candidate will work together with other on-shore & offshore resources, also on a North America shift, to identify and resolve Production issues raised to the Application Support Group (ASG)

This position will be responsible for carrying out Production support for the Global Oracle EBS Instance for Emerson Automation Solutions Requires expert skills in Triage, Investigation, Problem Resolution and Communication

Responsibilities

Work with the business to successfully triage, investigate, communicate, resolve & document Oracle EBS Production issues

Knowledgeable and experienced with Oracle EBS Customer Relationship Management applications such as Field Service, Depot Repair, Install Base and sales applications such as Tele Sales, Sales Offline/Online, Quote, OIC and iStore

Develop training material and application documentation as required

Ability to analyze, understand and effectively communicate functional material to end users and management

Experience with gathering user requirements and understanding and interpreting requirements specifications

Requirements

Education / Professional Experience

BS/BA degree 8 years of relevant experience or Masters degree 7 years of relevant experience

5 years experience with Oracle ERP, at least 3 years experience with Oracle 11i/R12 E-Business Suite

Working knowledge of Oracle configurations / setups for 11i/R12 E-Business Suite functional module setups, profile options, flex-fields, functional module interfaces

Knowledge / Skills / Abilities

Ability to analyze, understand and effectively communicate functional material to end users and management

Knowledgeable and experienced with Customer Relationship Management applications such as Field Service, Depot Repair, Install Base and sales applications such as Tele Sales, Sales Offline/Online, Quote, OIC and iStore

Ability to work occasional weekends and some extended hours during month-end or year-end to support the business users

Experience with gathering user requirements and understanding and interpreting requirements specifications

Experience with full Systems Development Life Cycle

Strong analytical and problem-solving skills

Self-Motivated / Team player

Ability to work in a demanding user environment and manage multiple tasks simultaneously

Strong interpersonal, written and verbal communication skills Solid analytical, negotiation and problem-solving skills

Proven history of successful problem solving with a sense of urgency

Work Authorization

No calls or agencies please Emerson will only employ those who are legally authorized to work in the United States This is not a position for which sponsorship will be provided Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status We are committed to providing a workplace free of any discrimination or harassment

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-553-2544 (V/TTY/TDD) or by sending an email to idisabilityadministratoremersoncom

About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose leaving our world in a better place than we found it Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure

Emerson, a Fortune 500 company with $153 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers

Whether youre an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, youll find a variety of opportunities at Emerson Join our team and start your journey today

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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