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  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Business Analyst Req # 190063323

Location Mumbai, MH, IN

Job Category Operations

JP Morgan is a leading global financial services firm, established over 200 years ago
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management
o We have assets of $25 trillion and operations worldwide
o We operate in more than 100 markets
o We have more than 243,000 employees globally
Our wholesale businesses include JP Morgans Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families
Our corporate functions support the entire organization and include the following functions Accounting, Audit, Finance, Human Resources, Operations, and Technology
JP Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firms operations regionally and globally The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customers queries They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues
Chase is the US consumer and commercial banking business of JPMorgan Chase & Co (NYSE JPM), a leading global financial services firm with assets of $23 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships

As an Integrated Solutions Analyst you will be interfacing with various business units in Consumer & Community Banking (CCB) Operations to support their usage of User Tools through maintaining user access profiles and supporting end user inquiries and support requests You will be expected to maintain a general understanding of all data sources, functions and tools within the Integrated User Tool environment to be able to support all users as needed This role includes performing User Acceptance Testing to support maintenance events and break/fix situations You will effectively and accurately utilize, SQL query tools, MS Access and Excel to perform research on data sources, understand User Tool Architecture, and validate test results

You will be expected to develop a keen understanding of the unique business needs of assigned line(s) of business, securing a strong understanding of the system data, processes, and responsibilities of those involved in the business workflow You will assess and manage changes to business models or operating strategies, update back logs for existing User Tools, and test changes to ensure data accuracy as needed You will also be accountable for recognizing opportunities and recommending enhancements to existing/ new process flow(s) to improve effectiveness, efficiency and quality of the end user experience, or effectiveness/usability of the relevant User Tool

Seasoned and diverse experience with business analysis

Knowledge of effective project management

Understanding of CCB Lines of Business/Operations Centers needs and processes

Ability to consult and collaborate well with others

Proven competency in researching and analyzing business data and processes

Excellent analytical, problem solving, and time management skills

Experience in workflow analysis and documentation

Outstanding verbal and written communication and presentation skills

Strong teamwork and client management skills

Identifies and performs root cause analysis on process breaks, strategy enhancements and implement solutions

Reviews error logs of findings, presenting any irregularities to management

Bachelors Degree or equivalent work experience

Advanced Skills in SQL tools-preferred, MS Access, MS Excel, Visio

2 years working knowledge required in the following

Business analysis, problem identification, resolution and root cause analysis

Data marts, data relationships, query techniques/strategies/optimization

Proven competency in writing requirements and designing solutions

Ability to interpret and create functional usage mock-up and process flows

Presentation/communication/delivery skills- written and verbal

Effective project management and multi-task handling skills

Customer relationship and experience management

Team work contributing beyond core role and responsibilities

Preferred Skills

Minimum 2-3 years of process improvement experience

Ability to interact with all levels of management and business partners

Ability to work independently with minimal supervision

Must be able to effectively handle competing priorities and have the ability to work as a part of multiple teams

Must have outstanding attention to detail and ability to learn complex processes that affect various functions and business units within Chase

Excellent oral and written communication skills

Welcomes and is adaptable to change

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 07th Jan 2020

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