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Job Description:

Brand Operations Supervisor-Cherry Hill

Brand Victorias Secret
LocationCherry Hill, NJ US
Job Area Store Sales and Support Associate
Employment type Full-time


A Victorias Secret Brand Operations Supervisor is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales A Brand Operations Supervisor leads store performance through our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success

Primary Responsibility The Brand Operations Supervisor has a primary responsibility of driving total store results through the product life cycle Additionally, the Brand Operations Supervisor owns coaching associates to serve the customer as their top priority

Success Metrics

Sales Growth to Last Year
Shrink Reduction
Turnover Improvement
Payroll Control

Key Responsibilities
To perform this job effectively a Brand Operations Supervisor must be able to perform all the responsibilities satisfactorily

Culture and Customer

Supports associate retention strategies


Personally executes coaching model for informal coaching to associates


Participates in overall merchandising presentations of each brand by reviewing brand guide maps, preparing merchandise for execution and participating in floorset activity
Executes brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing)
Executes the short term sell thru strategies with use of visual merchandising filters


Leads team processing and replenishment
Responsible for merchandise flow standards, assessments and backroom organization
Executes store out of stock exercises to identify gaps in product availability
Executes product life cycle during open hours when assigned to sales floor
Works with Store Leadership Team to understand payroll management and take appropriate action
Executes sensoring guidelines in accordance to guidelines to reduce shrink
Supports in leading physical inventory
Completes transfers and damages
Owns weekly ordering and organization of cash wrap including supplies, bags, tissue and Mobile Register charging stations
Executes the cleaning tasks of the entire store including vent cleaning, mopping, and vacuuming
If applicable, responsible for offsite storage audits and maintenance of offsite storage checklist

All leadership roles at Victorias Secret are responsible for

Leading and demonstrating the company values within the store at all times
Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer
Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions
Upholding positive associate relations that lead to engagement in the brand and the team
Executing store opening and closing procedures and recovery
Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection
Effectively managing and controlling expenses


Previous experience leading leaders and associate teams
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organization
Demonstrates ability to manage complex and competing priorities with time management and organizational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Ability to work nights, weekends, holidays, and during non-business hours

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing
Functional Area : Sales/Business Development
Role : Channel Sales
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

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