• Brand Operations Manager-Mall of San Juan Jobs in United States Of America

  • United States Of America, Usa

Job Description:

Brand Operations Manager-Mall of San Juan

Brand Victorias Secret
LocationSan Juan, PR US
Job Area Store Management
Employment type Full-time


A Victorias Secret Brand Operations Manager is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales A Brand Operations Manager leads store performance through our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success

Primary Responsibility The Brand Operations Manager has a primary responsibility of driving total store results through the product life cycle Additionally, the Brand Operations Manager owns coaching and development of direct reports to serve the customer as their top priority

Direct Reports Supervisor(s) and Sales & Support Generalists

Success Metrics

Sales Growth to Last Year
Shrink Reduction
Turnover Improvement
Payroll Control

Key Responsibilities
To perform this job effectively a Brand Operations Manager must be able to perform all the responsibilities satisfactorily

Culture and Customer

Executes associate retention strategies
Personally demonstrates and provides coaching to total store through selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty


Personally executes Talent Life Cycle for direct reports Talent Life Cycle actions include; selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement
Identifies personal successor and co-creates individual development plan for direct reports


Supports brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing)
Executes short term sell through strategies with use of visual merchandising filters
Maintains visual merchandising standards of total store


Leads team processing and replenishment
Responsible for merchandise flow standards, assessments, inventory and backroom organization
Executes in-store out of stock exercises to identify gaps in product availability
Works with Sales Leadership Team to determine payroll management and take appropriate actions
Completes monthly associate availability check-ins with direct reports to ensure availability meets business and associate needs
Owns understanding shipment visibility to ensure processing payroll is scheduled to meet product flow demands
Leads execution of all store projects and compliance; including physical inventory, markdowns, re-tickets, and other non-selling related task
Reinforces store strategies to reduce shrink
Conducts audits on cash wrap paperwork (cash returns, post voids, cancelled sales) in the absence of a cash wrap manager
Personally owns partnership with maintenance and tracking and follow-up of all maintenance issues
Ensures assignment and communication all cleaning tasks (dusting, window cleaning, trash, etc) across total store
Owns organization of cash wrap including supplies, bags, tissue and MPOS charging stations

$9-$11 Million only


Schedules required brand initiatives and strategies, Sales Education, Launches, Events, Brand Promotions, and Product Testing for entire store
Schedules brand guide planning, mapping and execution plan for the overall appearance and presentation of merchandising strategies each business unit


Executes all workforce management requirements including; schedule creation, entering in events/fixed schedules, editing, and posting
Inspects associate availability, scheduling practices, and zoning of total store
Approves all associate requests off
Inspects payroll coding for accuracy and makes daily, weekly, monthly decisions to manage labor plan
Owns understanding shipment visibility to ensure processing payroll is scheduled to meet product flow demands and adjust schedule appropriately
Primary owner of Asset Protection (AP)
Complements Monthly AP Assessment and drives a weekly AP focus
Shares Key Performance Indicator reporting and builds capability of entire store team around physical inventory outcomes
Determines operational and product life cycle planning for store and drives business growth though short term and long term actions that focus on improving merchandise availability
Sets weekly direction for product life cycle activity which include; processing, backroom organization, replenishment, and sell down
Inspects product availability and backroom organization, executes in absence of Brand Operations Supervisor

All leadership roles at Victorias Secret are responsible for

Leading and demonstrating the company values within the store at all times
Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer
Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions
Upholding positive associate relations that lead to engagement in the brand and the team
Executing store opening and closing procedures and recovery
Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection
Effectively managing and controlling expenses


Previous experience leading leaders and associate teams
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organization
Demonstrates ability to manage complex and competing priorities with time management and organizational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Ability to work nights, weekends, holidays, and during non-business hours

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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