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  • 10 - 12 Years
  • Posted : above 1 month

Job Description:

Branch Service Manager(Water Treatment/ Water Heater),Bangalore

10 - 12 Years


Job Description

Roles and responsibilities

He/she should be able to handle a team of service executives, direct service technicians and installers also need to have experience in handling ASP network operation, service revenue business and AMC selling

Essential Functions/Responsibilities

1 Meet CSAT & service delivery target as per organization YOY target
2 Maintain Service Delivery operations for location
3 Dealers/ Distributors/ Customers visits
4 Planning for spares/accessories for branch & ASPs
5 Regular Product & soft skill training for direct/ASP/DS team
6 Development of service infrastructure for location
7 ISO, ASP review & improvement actions
8 Dealer defectives management as per organization policy
9 Leading, managing & monitoring the performance of technicians to ensure efficiency
10 Monitoring of CRM on regular basis for smooth service operations and pending calls
11 Responsible for claim settlement for all the ASPs before 15th of every month
12 Yearly revenue target as per yearly budget
13 Monthly report as per business requirement
14 Service expansion as required, ensure 100 PERCENT service coverage
Regular Quality feedback to support organization to have continuous improvement

Salary INR 15,00,000 PA

IndustryConsumer Electronics / Appliances / Durables

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Role CategorySenior Management

RoleService Delivery Leader


service operations service delivery service management continuous improvement consumer durables regional service manager service manager CRM water heater water treatment

Desired Candidate Profile

Please refer to the Job description above

UGBTech/BE - Any Specialization

DoctorateOther Doctorate

Company Profile

Talent Leads HR Solutions Pvt Ltd

Talent Leads HR Solutions Pvt Ltd is hiring for its leading client

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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