• Branch Service Leader Jobs in Ghaziabad,India

  • Yes Bank Ltd

Job Description:

Account Opening & Maintenance

Monitors the processes for account opening, account maintenance & account closure related formalities as per YBL process

Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction eg timely checking of account opening documentation, opening of Accounts etc

Ensures adherence to process & documentation standards (eg,forms/checklists, welcome calling, approvals, etc)

Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc where required

Maintains strict vigilance on the quality of forms and documentation provided

Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals


Ensures all the counters are opened and staff is ready to service clients atleast 15 minutes before the customer timings

Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer

Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables ie internal /external concerning a transaction executed for a corporate client

Addresses all transaction related enquiries ie pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch The same may be needed by the bank for overall management of branch processes & business planning

Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc) & appropriate escalation of the same in a timely & balanced manner to the senior management

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Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations

Service & Quality

Ensures that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers

Reviews data pertaining to customer queries and complaints analyses to achieve greater process efficiency

Reviews daily / weekly monitoring & analyses of various data points & reports submitted that have bearing on Customer Service & process adherence and present the findings to Branch Leadership

Rolls out new products, processes or systems that may impact clients

Conducts monthly Branch Service Committee meetings are held on 07th of each month

Audit & Compliance

Supports & Handles Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors effevtively

Implements process, policies as per guidelines & audit rating of the branch

Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective

Attends to any audit findings and resolves them immediately;

Ensures DCFC checklist is checked thoroughly and signed off on daily basis

conducts self-audits in the branch (eg, weekly sweep audit, etc) and brings any anomalies to the notice of senior management along with mitigating steps initiated

Sensitizes each BSD team member on adherence of process & policies


Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL

Manages Local Vendors /agency relationships to ensure smooth execution of transaction

Leads Branch upkeep & maintenance and control over the cost

Provides Support for conducting monthly CSR events at the branch People Management

Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section

Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals Risk and Internal Control Responsibilities

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary


KNOWLEDGE Minimum Qualifications

Bachelors degree

Masters degree is preferred Professional Certifications

AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Certification on quality programs ie, Six Sigma, ISO, 5S, Kaizen, etc will be an added advantage Language Skills

Written and spoken English is essential EXPERIENCE Years of Experience

A minimum of 5 years of relevant experience with at least 3 years in a similar role Nature of Experience

Prior experience in BFSI Sector

Primary Location India-Uttar Pradesh-Ghaziabad

Work Locations Ghaziabad

Plot C-37 Rajnagar Dist Centre (RDC) Ghaziabad Uttar Pradesh 201002 Plot C-37 Rajnagar Dist Centre (RDC) Ghaziabad Uttar Pradesh 201002


Job Branch Service Leader

Organization Branch Banking

Schedule Regular

Shift Standard

Job Type Full-time

Day Job

Job Posting 13062019, 65928 PM

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

Yes Bank Ltdarfix

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