• Branch Service Leader Jobs in Dadra & Nagar Haveli - Silvassa

  • Yes Bank Ltd
  • Dadra & Nagar Haveli - Silvassa
  • Save Job
  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

Branch Service Leader - ( SER0002WS )


1 Account Opening & Maintenance

Run the processes for account opening, account maintenance & account closure related formalities as per YBL process

Handle customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction eg timely checking of account opening documentation, opening of Accounts etc

Ensure adherence to process & documentation standards (eg,forms/checklists, welcome calling, approvals, etc)

Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc where required

Maintain strict vigilance on the quality of forms and documentation provided

Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals

2 Transactions Related

Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer

Address all transaction related enquiries ie pre, during & post transaction processing & escalations

Ensure strong monitoring of all transactions

3 Service & Quality

Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers

Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency

Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence

Play a pro-active role in new products, processes or systems roll out impacting the clients

Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction

Ensuring collection of CSS forms on periodic basis and sent to NOC

Implementation of 5S, ISO 90012000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards

4 Audit & Compliance

Responsible to follow all process, policies as per guidelines & audit rating of the branch

Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective

Attend to any audit findings and resolve them immediately as applicable

5 Others

Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office

Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL

Manage Local Vendors /agency relationships to ensure smooth execution of transaction

Responsible for Branch upkeep & maintenance and control over the cost

Must be thorough with banking processes, regulations & guidelines across

retail products

Comply with bank policies and procedures to ensure safety and security of banks and customers assets



Graduate, (Post Graduate preferred)

AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Past Experience

1-6 years of work experience in Banking or Financial Services

Other Aspects / Skills-

Should be very proficient with use of Banking Software Systems

Should score at least 6 on 10 in proficiency with MS Excel and Communication skills

Overall Personality Must be Good & befitting the stature of the role

Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm

Ability to balance various priorities & accomplish multiple tasks in parallel

Primary Location India-Dadra & Nagar Haveli-Dadra And Nagar Haveli

Work Locations Silvassa

Shop No 3 and 4 Upper Ground Floor City Centre Opp Union Bank of India Silvasa-Vapi Main Road Dist - Dadra and Nagar Haveli - PIN 396230


Job Branch Service Leader

Organization Branch Banking

Schedule Regular

Shift Standard

Job Type Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 07th Mar 2020

Key Skills:

Company Profile:

Yes Bank Ltdarfix

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