• Branch Sales & Service Manager Jobs in Malaysia - 23833712

  • Standard Chartered Bank Ltd
  • Malaysia

Job Description:

Branch Sales & Service Manager - ( 1900022874 )

Job Retail Banking

Primary Location ASEAN & South Asia-Malaysia-Sibu

Schedule Full-time

Employee Status Permanent

Posting Date 11/Sep/2019

Unposting Date Ongoing

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Job Purpose

Inbound NTB/ETB sales

To proactively address walk-in NTB clients (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth
Activate NTB clients, and set up and educate clients on remote channel usage ie online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
To proactively upgrade and convert ETB PsB clients to qualified Priority Banking client via AUM top up

Inbound ETB Service-To-Sales

To proactively address walk-in ETB clients (any segment) sales needs (may be from Service to Sales); Service client on initial request and broaden to Next Best Conversation based on ETB analytics
Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients, actively seek Service to Sales opportunities

The Role Responsibilities

Deepening Activities

Listen, explain & sell (in person)

Understand needs of walk-in clients by actively providing quality, efficient after sales services
Proactively explain respective banking proposition that fits Clients Ingoing Needs/anchor products, eg CASA, Mortgage, CC, BC CASA
Proactively refer for specialised needs; eg simple wealth products

Deep sell (in person)

To maximise cross sell opportunities by immediately broaden the conversation to include fuller bundle
Actively refer to Business Banking Acquiring Team for BC lending needs, eg debit & credit card (individual)

Prepare, set up, & activate

Ensure required documents are available when in need by
Compiling required documents
Conduct CDD
Opening of new account / activate products
Tag clients to the right segment
Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team


Actively fulfil basic service need and pass on rest to Client Centre or CSM

Our Ideal Candidate

Product broadening

Basic banking products knowledge CASA, Mortgage, PL, Credit Cards & Simple Wealth
Market and competition knowledge

Client engagement

Closing deals
Ability to drive and manage client interaction
Good communication & presentation skills
Negotiation and objection handling
Client training on digital solutions

Journey completion

Discipline and good time management to handle client needs
Ability to solve problems and close issues without handing over
Strong analytical ability
Understanding of CDD principles
Interpersonal and complaint handling skills
Banks product knowledge
Understanding of policies and procedures
ABM rules / Bank Negara FEA regulations
Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Banking -General
  • Functional Area : Banks/Insurance/Financial Services
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

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