• Branch Sales & Service Executive - Retail Banking Jobs in Mumbai,India

  • Standard Chartered Bank Ltd
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
Participate actively in branch sales planning to generate action plans for meeting targets
He/She is aware of banks Mis-selling & Sales Policies and ensure adherence all the times
Ensure high level of customer service in the Branch Manage difficult customer situations
Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
Ensure transactions are processed with a high level of accuracy and commitment to satisfy customer needs
Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc are authorized/ overridden by appropriate authorities
Ensure adherence to laid down processes, facilitate first time resolution Minimize rejections and customer complaints
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better-quality service
Take responsibility for general reconciliation and control activities
Find ways to improve operational efficiency and control costs to meet cost budgets
Be multi-skilled to handle all kinds of transactions and services in the bank
Manage growth and attrition of the base, facilitate customer up-streaming Improve product per customer
Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention He/she must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer
Premises management in areas of merchandising, housekeeping as well as store management Branch upkeep and maintenance
Responsible for health and safety for all As part of the Health and Safety guidelines you should Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner;
Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Our Ideal Candidate

Graduate/ Post Graduate
Anywhere between 1 - 4 years of overall experience
Banking knowledge, understanding of front and back office processes and procedures
Good Interpersonal Skills
Strong Communication Skills
Team-playing ability
Customer Orientation and sales Focus

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Standard Chartered Bank Ltdarfix

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