• Branch Operations and Service Manager Branch Banking Jobs in Jaipur,India - 23675288

  • AU SMALL FINANCE BANK
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  • 6 - 7 Years
  • Posted : above 1 month

Job Description:

Branch Operations and Service Manager Branch Banking - 35927

Description

JOB DESCRIPTION

Basic Information

Position Title Assistant Branch Manager Grade/Level B2/C1

Vertical Liability Location Branches

Business Retail Branch Banking Department

Organizational Relationships

Position Reporting to Branch Manager

Direct Reports if any Teller supervisor, Customer service desk

Indirect Reports if any ( total number) CM

Job Purpose

Qualification Graduate, Preferably Post Graduate

Relevant Experience 6-7 years of Banking experience

Functional Competencies Selling skills, Negotiation Skills, Team Handling

Behavioural Competencies

Job Responsibilities

Financial Responsibilities Assist the Branch Head in attaining/exceeding the set targets of the Branch

Unusual transactions are monitored on daily basis and followed up to ensure timely regularization

Plugging of income leakages and tightly manage all branch cost and continuously find opportunities to reduce cost

Non Financial Responsibilities Assist the Branch Manager in managing and supervising all branch operations and also assist Branch Manager with Sales campaign and promotions

Manage all processes such as cash, ATM operations ( including offsite ATMs), key movements, lockers ( including Locker keys), security stationery, deliverables, welcome kits, stop payments, Govt accounts/ business of the Branch as per the extant related guidelines of the Bank

Operation Control and supervision of client accounts, Deposits including Matured time deposits, closure ( including premature closure) of accounts and Control and supervision of internal and office accounts, such as clearing, suspense, receivables, payable, Pay orders, DD, Deposits placed with external Agencies etc

Regular supervision and Monitoring of critical accounts in the Branch, Ensuring coordination with Account Processing centres, Clearing units etc for smooth transactions

Act as Custodian, Manage storage and activity of retrieval of vouchers, Generation, checking and preservation of Reports and Misc E-Register and physical Registers Maintenance

Responsible for managing the premises upkeep, controls, process and expenses at the branch, ensuring appropriate look and feel of the Branch/On site ATM premises

Management of expenses of Branches, Ensure Branch/ATM lease deed, agreements ( AMCs) and vendor payments are timely executed

Ensures Communication, Implementation and Compliance with the set standards and procedures with respect to Clearing, CMS, DP Operations etc

Reviews various critical management reports and analysis of cost vis-a-vis volumes handled Carries out on-going review of operational processes and procedures and improvements in the same

Services Responsible to maintain the desired service standards in the branch

Responsible for customer service and administration of a branch with an end of achieving overall service and quality objectives including customer satisfaction scores

Supervises and coordinates activities of the operations staff at the branch Responsible for delivery within stringent time and quality commitments

Monitoring service delivery levels and initiate corrective measures and ensuring high service standards throughout the Branch

Monitor customer satisfaction through appropriate mechanism such as customer service meet, feedback etc and ensure quick disposal of customer complaints

Migration of customer to digital Channel from Branch banking

Liaises and coordinates with the other departments to ensure smooth functioning of the branch

Co-owner of Branch budgets through Deepening and cross sell though existing customer and generate referrals through walk-ins

Compliance & Risk Responsibilities MIS Timely and accurate preparation of all returns both internal and regulatory pertaining to branch and forwarding to competent authorities

Ensuring compliance of KYC and Anti Money Laundering norms, Fraud Controls

Regulatory and statutory compliances ( including Regulatory and statutory displays), control on manned and electronic security system

Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures and Ensure to obtain good rating in all Audits conducted at the Branch and responsible for Auditory compliances Ensure adherence to internal and external guidelines Timely reply and rectification of is-regularities pointed out by internal, external, statutory, concurrent auditor, Regional operations/ Managers etc

Key Responsibility

Responsible for managing the entire operations and service delivery for a branch and Responsible for delivery within stringent time and quality commitments

Responsible for overall managing daily operations, cost management, policy control and customer service / complaints management

The list of responsibility of Branch operation and Service Manager is illustrative and not exhaustive BOSM is also responsible for any other assignments regards the Branch related work and update to Branch staff in respect of latest development in regulatory and Bank guidelines time to time

Concentrate on the operational excellence of the Branch in all areas for which ABM duties are specifically assigned by the Branch Manager

Job Branch Operations and Service Manager Branch Banking

Primary Location Jaipur-S-JPRS-2-Bijainagar_Mill Road

Organization Liabilities Branch Operations and Services

Schedule Full-time

Job Posting 05/08/2019, 121731 PM

Recruiter SHIKHA KHANDELWAL

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 23rd Mar 2020

Key Skills:

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