• Branch Officer Jobs in Malaysia

  • Standard Chartered Bank Ltd
  • Malaysia

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Job Purpose

Ensure the branch operation and services , at counter and back-room support are efficient
Ensure a high service standard and meet customer service quality expectation
Assist the branch officers / managers in meeting branch business delivery targets
Assume supervisory roles / dual control function
Making Sales Referrals to sales staff for the potential customers
Ensure an effective complaint management and improve customer experience

The Role Responsibilities

Performing the following functions and assume Branch Officers Operational Limits

DAILY Counter Services over the counter cash transactions (D&W), transfer deposit/withdrawal & clearing of cheques for all customers accounts IS and all counter
Remittances transactions OTT, Drafts, Cashiers Order, etc
End of day balancing cash, transfer, clearing & PSGL
Filing of reports cashiers order applications, statements, holding transfer reports
Opening and closing accounts
Work within operational limits in the authorisation of transaction by another BO
Support other functions/roles and any other tasks assigned by BOM/BOSM/BM from time-to-time
As a meeter greater to ensure efficient management of the queue and customer are attended promptly
Approval of Service Request raised by Sales Staffs
Provide financial service information
Solve customer problem/inquiries
Monitor & control the collection / maintenance of high quality customer information, thus re-enforcing the importance of data quality to the banks success
Dual control functions as custodian of prime keys or combination setting and password
Perform Other duties / tasks deem fit by the bank
Compliance and Money Laundering responsibilities Ensure Customer Due Diligence is conducted prior to establishing any banking relationship with customer and proper retention of records as per statutory guidelines
Ensure compliance with the Groups standards and regulatory requirements pertaining to Money Laundering and CDD
Participate in and/or support the Banks effort in combating money-laundering activities
Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements , updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates
Ensure/assist unit head in creation and maintenance of a compliance culture, undertake compliance monitoring, generate timely and accurate compliance reports, proactively advise Country Compliance on compliance issues, and updates new matrices as communicated by the BORM

Security Control

Custodian to prime keys and combination settings to the Treasury Cash Vault / Safe Deposit Lockers ( if applicable) in accordance to the Group Security Policy Section 223
When assuming custodian , to be directly responsible for the proper control of keys, combination settings and password that protect cash and valuable documents

Health & Safety

Responsible for the health and safety aspects within the branch
To ensure the work environment is safe and free from risk relating to Health & Safety
To ensure that any H & S issues raised by staff are addressed and escalated on a timely manner
Supports in the implementation of the Group H & S initiatives
Promotes H & S awareness amongst employees
Identify & ensure Fire wardens and First aiders are trained appropriately
Ensure compliance to local legislations and group requirements

Our Ideal Candidate


Computer Literate
Able to work independently
Good interpersonal and communication skills
To meet customers expectation
Good understanding of reconciliation /investigation practices
Able to work with minimum supervision

Knowledge And Skills

Good Verbal and written communication
Good complaint handling skills
Good Product knowledge / Understanding of policies and procedures/ ECM guidelines/branch operations guidelines / end to end process, Syariah Compliance requirement
Good networking with the customer and colleagues

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Standard Chartered Bank Ltdarfix

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