• Branch Manager Jobs in Delhi,India - 25672122

  • Standard Chartered Bank Ltd
  • Save Job
  • 7 - 8 Years
  • Posted : above 1 month

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Sales And Service Objectives

Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme Improve product per customer holding
Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions
Provide support for new product launches, and champion new sales initiatives
Collaborate with Segment to facilitate up- streaming of customers
Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution Minimize rejections and customer complaints
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
Ensure PFM, teller and service managers productivity are at optimum levels
He/She is aware of banks Mis-selling & Sales Policies and ensure adherence all the times

Operations And Compliance

Ensure satisfactory ratings in all internal/external audits conducted at the branch
Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time Perform regular KCS checks mandated
Ensure timely and accurate submission of all returns both internal and statutory for sales and service
Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars

Revenue And Cost Management

Lead revenue generation and profitable growth by focusing on
Improved deposit mix comprising Current and Savings accounts
Waiver Tracking and Management
Non-funds based income
Ensure costs are managed within budgets

Change Management

Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration

People Management

Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements
Achieve high employee engagement and satisfaction Retain talent, check attrition
Identify and address training and development needs of staff on an on-going basis

Segment Ownership

Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)
Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment


Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto Any suspicious transaction must immediately be reported as per guidelines
Premises management in areas of merchandising, housekeeping as well as store management Branch upkeep and maintenance
Responsible for health and safety for all As part of the Health and Safety guidelines you should Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner;
Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

As a manager you are also responsible for the health and safety aspects within your area of control You need to ensure that Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately
The contractors working in your area or for you are working in a safe & healthy manner

Our Ideal Candidate

Graduate/ Post Graduate
At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable
Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking
Customer Orientation and Business Focus

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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