• Branch Customer Service And Sales | HDFC Life Insurance Co Ltd Jobs in Delhi,India - 25058579


Job Description:

Position Summary

The Business Class Services Specialist (BCSS) professional performs business-level installations, disconnects, pre-wires, change of service, and multiple tenant unit (MTU) wiring for small to medium business class customers The BCSS troubleshoots the service drop from the tap or node to the customer’s equipment as required to repair or restore the customer’s business service 


Position Duties

1 Perform business-level installations, reconnects, and disconnects, in small to medium business, following safe work practices, NEC® and NESC requirements, and local ordinances, in order to provide business class services to the customer Business levels may include

a Government

b Healthcare

c Education

d Private sector

e Entertainment

f Military

g Hospitality


2 Install customer-provided equipment and set up, as required, at the demarcation point/minimum point of entry (MPOE)

a Exercise proper MPOE etiquette

b Provide Static IP, as required Ensure right of entry (ROE) agreement is secured before beginning work


3 Survey the installation route and review the proposed route with the customer in order to obtain agreement on the location of the outlet(s)


4 Review all requested services, as outlined in the service level agreement (SLA) with the customer in order to ensure understanding and agreement


5 Inspect the existing ground or make a new bond in accordance with the National Electrical Code® (NEC) in order to protect employees, customers, and the general public from electrical shock, and equipment from damage, and to comply with fire code


6 Determine acceptability of video, voice, and data services by understanding operational parameters as defined by operator, and using proper test equipment and procedures to provide the best possible service for the customer


7 Upon completion of the installation, ensure signal levels are correct


8 Troubleshoot the drop from the tap or node to the customer equipment as required to repair or restore business service


9 Clean, maintain, and stock the vehicle and equipment in order to be prepared to perform 




• Ability to use cable installation tools and hand tools


• Ability to perform job from high places (on ladders and/or poles)


• Knowledge of applicable standards and requirements, including the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), Department of Transportation (DOT), American National Standards Institute (ANSI), and various state and local codes including GO 95 and GO 128, (when applicable)


• Knowledge of identifying and avoiding asbestos


• Knowledge in Internet Protocol (IP) and the Open Systems Interconnect (OSI) model • Knowledge of cable television products and services


• Ability to comply with safety procedures and requirements


• Knowledge of basic cable telecommunications-related mathematics


• Ability to count and handle US currency


• Ability to communicate with customers in a clear and straight forward manner


• Ability to work independently


• Ability to prioritize and organize effectively


• Ability to explain how all aspects of cable television video, voice, and high-speed data installations and

troubleshooting are performed  

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Insurance
Functional Area : Banks/Insurance/Financial Services, Sales/Business Development
Role : Bank Assurance, Relationship Mgmt, Direct/Commission Sa
Salary : As per Industry Standards
Deadline : 10th May 2020

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