• BPO Transaction Quality Assurance Associate , O4 Jobs in Chennai,India - 23841634

  • NTT Data Vertex Software Inc.

Job Description:

BPO Transaction Quality Assurance Associate, O4

Location Chennai, TN, IN

Company NTT DATA Services

Req ID 61229

At NTT DATA Services, we know that with the right people on board, anything is possible The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here

NTT DATA Services currently seeks a BPO Transaction Quality Assurance Associate, O4 to join our team in Chennai, Tamil Ndu (IN-TN), India (IN)

Requirements for this role include

Strong domain knowledge Banking domain, Business Banking lending operations
Should have hands on experience on quality related tools
Should possess analytical skills in addressing quality related concerns
Need to have strong accounting concept knowledge
Facilitate and Lead Quality programs, Root cause analysis and CAPA plan role out & documentation
Facilitates process improvement meetings along with respective team in a domain to achieve the desired results
Performs transactional quality audit based on predefined audit parameters
Classify errors based on the type of the error and can assign root causes for errors
Perform ATA & Detect Errors
Accurately reports the required data for Projects/Initiatives
Ability to communicate (oral/written) effectively to exchange information with our clien
Ability to positively influence and work collaboratively with key stakeholders

Preferences

Flexible team player who will promote and implement continuous improvement initiatives across the team
Be able to articulate detail clearly and concisely, and, bring messages and arguments to life for target audiences
Strong problem solving and decision making skills
Ability to work on own initiative
Self-motivated individual with an ability to work to tight deadlines
Willingness to learn and embrace change in a fast moving environmentLEAN Six Sigma Green / Yellow Belt Certified
Quality management Certification
Good People skills

* Required schedule availability for this position is Monday-Friday (0600pm to 0400am IST) The shift timings can be changed as per client requirements Additionally, resources may have to do overtime and work on weekends basis business requirement

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc or its subsidiaries Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered We offer a full comprehensive benefits package that starts from your first day of employment

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100 Visit nttdataservicescom to learn more

NTT DATA, Inc (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result

Job Segment Consulting, CAPA, Quality Assurance, Lean Six Sigma, Business Process, Technology, Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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