BPO Senior Manager Transition Jobs in Noida,India - 25058789

Job Description:

Roles and Responsibilities-

• Act as a coach and trusted advisor for the clients in migration journey and sales cycle
  


• Manage RFP responses and front end client interactions and discussions in sales stage
  


• Bring in external perspective and evolving practices in project management, change management as it impacts migration and risk management
  


• Manage in-bound transition activities on all strategic programs
  Initiate and mobilize the project teams across service delivery, operations and enabling functions
  


• Conduct detailed transition planning in accordance with defined service go-live commitments
  


• Track and resolve issues, initiating corrective actions as appropriate to manage delays
  


• Establish and manage relationships with customer business and project stakeholders
  


• Manage expectations across key internal and external stakeholders of the project
  


• Ensure Transition deliverables are prepared in accordance with the aligned methodology, with high level of quality, timeliness and within budget
  


• Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs
  


• Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution
  


• Review and manage changes through the transition lifecycle ( Both at process level and SOW)
  


• Document and share project learning s for continuous improvements
  

Educational qualifications -

• Degree in business, finance, or economics
  


• Technical background - Preferable Project Management Professional (PMP) from PMI or equivalent certification , GB/ BB certification
  

Knowledge, Experience and Education-

• Extensive experience (4-5 years) in managing multi-functional Solutions, Transitions & change Management with internal and external stakeholders
  


• Experience in working in large / international companies
  Excellent communication, people management, stakeholders management and leadership skills
  


• Ability to ensure service focus across a complex people intensive and functionally-dispersed organization
  

Profile Summary:

Key Skills: