Job Description:


In these roles you will be responsible for


->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables


->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs


->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims


->Analyzing medical insurance claims for quality resolution


->Resolving complex situations following pre-established guidelines


->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team


->Organizing and completing tasks according to assigned priorities


Requirements for this role include


->Ability to work regularly scheduled shifts from Monday-Friday 1730pm to 330am IST


->University degree or equivalent that required 3 years of formal studies of the English language


->0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English


->1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools


->0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions


*** The shift timings can be changed as per client requirements Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material


In these roles you will be responsible for


->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables


->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs


->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims


->Analyzing medical insurance claims for quality resolution


->Resolving complex situations following pre-established guidelines


->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team


->Organizing and completing tasks according to assigned priorities


Requirements for this role include


->Ability to work regularly scheduled shifts from Monday-Friday 1730pm to 330am IST


->University degree or equivalent that required 3 years of formal studies of the English language


-> 0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English


->1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools


-> 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions


*** The shift timings can be changed as per client requirements Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc or its subsidiaries Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered We offer a full comprehensive benefits package that starts from your first day of employment



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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 19th Apr 2020

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