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  • 8 - 14 Years
  • Posted : above 1 month

Job Description:

SrManager - Draft Operations (Cold Equipment)

Summary of the Position

This position is a link between Key Accounts & Supply Chain; it helps to create & maintain the smooth draft operations PAN India

Role and Responsibilities

1 Planning & Operations

- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

- Smooth Operations for draft machines PAN India or Globally

- Identify and implement strategies to improve quality of service, productivity and profitability

- Scheduling, Installation, Go-Live, maintenance, sanitation of Draft Machines

- Coordination with draft vendors for the timely maintenance of machines

- Liaise with company management to support and implement growth strategies

- Planning for Divisional Draft Sales fulfillment

- Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions

- Responsible for R&D for machines & Equipment Features

2 Customer Service & Relationship

- Create better modes of operations to make customer service easier for both team members and customers

- Develop and implement customer service policies and procedures

- Define and communicate customer service standards

- Direct the daily operations of the customer service team

- Oversee the achievement and maintenance of agreed customer service levels and standards

- Review customer complaints

- Track escalated customer complaint resolution

- Handle complex and escalated customer service issues

- Co-ordinate and manage customer service projects and initiatives

3 Training & Coaching

- Identify and address staff training and coaching needs

- Assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching

Qualification and Skill Set

- Any Graduate/post graduate with experience of 8-12 years of experience in maintenance in refrigeration or cold equipment handling in Alco-Bev or Beverage Industry

- Strong Negotiation skills

- Strong communication & Interpersonal skills

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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