• Bi-lingual Consumer Support Rep Jobs in United States Of America - 23820441

  • United States Of America, Usa

Job Description:

Bi-lingual Consumer Support Rep - ( 19002589 )



At ACI Worldwide, we are ACHIEVERS, COLLABORATORS, INNOVATORS We come together from across the GLOBE with a singular goal to POWER global commerce with our INNOVATIVE technology solutions

ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world ACI software processes $13 trillion in payments and securities transactions for more than 250 of the leading global retailers, and 21 of the worlds 25 largest banks We have a definitive vision of how electronic payment systems will look in the future and we have the knowledge, scale and resources to deliver it As a Consumer Support Representative in Norcross, GA you too can help us drive payments at the speed of change

Do you have a passion for interacting with customers Are you looking for a new position where you can apply your excellent customer service skills Do you want to be a part of a company that promotes growth, casual dress environment and offers an excellent benefits package including; medical, dental, vision, 401k, PTO and tuition assistance Than this may be the opportunity youve been waiting for!

No Nights or Weekends! The hours for this position are 1000am-700pm EST Monday-Friday with opportunities for an earlier shift based on availability and performance

Essential Duties and Responsibilities

The Consumer Support Rep assists customers by answering calls and processing payments for the IRS, state governments, colleges/universities, and utility companies They ensure payments are processed accurately and timely and researches any payments not posted correctly

Answers inbound customer service calls and assists customers with processing electronic payments or payment inquiries by utilizing company websites (URLs), internal payment applications and Interactive Voice Response (IVR) technology
Verifies that payments were processed and distributed correctly
Analyze customer issues and resolve these issues by submitting payment modifications, reporting issues via an internal ticketing system and engaging internal resources to ensure timely resolution to customer problems
Answers customer inquiries in a friendly and professional manner and provides timely, accurate resolution to basic login credential issues for the My Account feature
Individuals in this position must meet and maintain all call quality standards, service level agreements and departmental time and attendance standards
Logs and tracks calls using problem management databases and maintains a history of records and related problem documentation
Provides manager status reports of problem calls
Performs other duties as assigned


Minimum Requirements Needed

High school diploma or equivalent
0-2 years of customer service related experience
Ability to utilize the internet and Microsoft Office
Excellent customer service skills
Excellent verbal and written communication skills
Ability to handle diverse customers and cope with difficult customer situations
Must be detail-oriented and possess exceptional problem-solving and follow-up skills
Flexibility to work overtime as needed
Ability to communicate both written and verbally in Spanish
Must be available to work a 1000am-700pm EST shift Monday through Friday

Highly Desired Skills

Fluent in the Spanish language is strongly preferred
Associates Degree or some college strongly preferred
Previous experience in the banking industry strongly preferred
General knowledge of electronic payment applications preferred
Experience in an in-bound, high volume call center strongly preferred

In return for your expertise, we offer challenge, opportunity, and an excellent compensation and benefits package in a casual environment Are you ready to help us transform the world of electronic payments

Position will be posted for 5 business days or until the position is filled

ACI Worldwide is an AA/EEO employer, which includes providing equal opportunity for protected veterans and individuals with disabilities

Primary Location US-AL-Auburn

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 14th Apr 2020

Key Skills:

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