• BankBazaar.com - Assistant Manager - Customer Service - IIM/ISB/FMS/MDI Jobs in Chennai,India - 23776593

  • BankBazaar.com
  • Save Job
  • 0 - 1 Years
  • Posted : above 1 month

Job Description:

Assistant Manager - Customer Service

Location Chennai

Qualification MBA/ PGDM / PGPM from Premier Institute

Responsibilities

- Responsible to efficiently manage a team

- Understand people motivation and create positive environment that promotes higher motivation

- Manages performance and behavior of CROs through effective meetings, coaching, and mentorship

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed

- Managing 100% compliance, process adherence and Team Targets

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement

- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience

- Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals

- Manages schedules, monitors adherence, time-off planning, and attendance

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Required Candidate Profile

- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment

- Ability to maintain composure in critical situations and communicate clearly with the stakeholders

- Demonstrates ability to analyze data, using the data to drive decision making

- Fosters a positive team environment and collaboration within the Site

- Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers

- Demonstrates effective, clear and professional written and oral communication

- Strong prioritization and time management skills, with a high degree of flexibility

- Ability to embrace constant change with flexibility and good grace

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 08th Apr 2020

Key Skills:

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