• Bank Ltd | Virtual Relationship Manager/ Deputy Manager-Voice Jobs in Mumbai,India - 25374551

  • Hy Fly Consultancy
  • Save Job
  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

Urgent hiring for Bank Limited For the Post of Virtual Relationship Manager For Thane-(Wagle Estate) Location

 

=> This is permanent job on roles of the  Bank Ltd with fixed salary + high incentives

=> Be part of fastest growing digital sales channel in financial services industry

 

Job Designation Virtual Relationship Manager 

Job Grade Deputy Manager-M2

  This is  Contact Centre Branch (Non-Branch Banking) besed Job,

 This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work

 

 

Must be Experience 


  • Candidate must be carrying at least 10 year to 50 year experience in sales with Banking or BFSI sectors

  • Other than Banking or BFSI like Outbound Sales, Branch Sales or relevant to our this Job Deception also can apply




  •  


  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

  • Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets etc

  • This skill will also do sales with assigned customer based mapped to them

  • Measure of outcomes NPS, Service Level, Service Quality and Sales

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

  • Complete the logs specified by the process (End-of-day target)

  • Adherence to Information Security norms & quality process norms

  • To be aware of and comply with any updates about the process

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

  • to the team as guidelines for improving performance




  • Other Features 

     => Working Day- 5 Days working in a week

     => ShiftTiming- This is completely fixed day shift, the shift timing from 930 am to 630 pm

     => Two Weekly offs One fixed off on Sunday and another one on any weekday/Saturday

     => Free Cab Free Cab/TransportationShuttle Service From Thane Station(Pick & Drop both side)

     => This is  Contact Centre Branch (Non-Branch Banking) besed Job,

     => This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work

     

     

    Candidate Desire Profile 


  • Must be excellent communication skills Verbal & Written

  • Good listening skills and strong communication abilities

  • Female would be preferred, between 20-32 years only of ages

  • Be Confident and willing to learn with a flair for knowledge Possess an upbeat, positive can-do attitude & works with integrity

  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers, managers & customers

  • Two weekly offs with one Fixed Sunday off and other rotational off




  • Eligibility/Experience Criteria 


  • Candidate must be carrying at least 10 year to 50 year experience in sales with Banking or BFSI sectors

  • Other than Banking or BFSI like Outbound Sales, Branch Sales or relevant to our this Job Deception also can apply




  • Salary Package 


  • Annual CTC of Rs250 to 350 Lac per annum plus performance based high Incentives

  • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy)




  • Education Qualification 


  • Minimum Graduate with any stream Or

  • Post Graduate with any stream




  • Job Locations Thane-West (Maharashtra)

     

    Call/SMS/Whatsapp      8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

     

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type, Telemarketing, Voice P
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 10th Jun 2020

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