• Bank Ltd Phone Banking Officer-CCE- Voice On Roll Job Jobs in Mumbai,India - 25662292

  • Hy Fly Consultancy
  • Save Job
  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Job Designation Phone Banking Officer

This is permanent job on roles of the Banking Industry with fixed salary + high incentives

Be part of fastest growing digital sales channel in financial services industry




  • Must be excellent communication skills Verbal & Written

  • Good listening skills and strong communication abilities

  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts

  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customers satisfaction

  • To identify and convert the opportunities for cross selling (banking product) on customers call

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

  • Complete the logs specified by the process (End-of-day target)

  • Adherence to Information Security norms & quality process norms

  • To be aware of and comply with any updates about the process

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance




  • Candidate Desire Profile


  • Must be excellent communication skills Verbal & Written

  • Good listening skills and strong communication abilities

  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts

  • Age should be 20-32 years only

  • Be Confident and willing to learn with a flair for knowledge Possess an upbeat, positive can-do attitude & works with integrity

  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers, managers & customers

  • Team player Candidate must be able to work effectively with all levels of the organization




  • Salary Package


  • Annual CTC of Rs175 to 350 Lac per annum plus performance based high Incentives

  • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy)




  • Education Qualification


  • Minimum Graduate with any stream Or

  • Post Graduate with any stream







  • Job Locations Thane-West (Maharashtra)





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    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

    Or email ur resume on

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type, Telemarketing, Voice P
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 14th Jul 2020

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