• Bank Jobs-High Salary-Day Shift-Relationship Manager Inbound Jobs in Mumbai,India - 25374477

  • Hy Fly Consultancy
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Job Summary

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

 Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets

 This skill will also do sales with assigned customer based mapped to them

 Measure of outcomes – NPS, Service Level, Service Quality and Sales

 Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

 Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues

Complete the logs specified by the process (End-of-day target)

 Adherence to Information Security norms & quality process norms

 To be aware of and comply with any updates about the process

 Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirement

 Should be a least graduate

 No western line candidates to be scheduled, kindly hunt profiles residing near to Thane

 Should not have employment gap for more than a month

 Should have at least completed a year in current org

 Better soft skills – conversational skills and English versant scores 7+

 Flexible to work on rotational week offs

Job Type Full-time

Salary 325,00000 to 350,00000 /year

Experience

  • work 2 years

  • Relevant work 2 years

  • Education

  • Bachelors

  • Location

  • Thane, Maharashtra

  • Language

  • English 

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    Hy Fly Consultancy


  •  

    Free Placment / No Registration Charges


  • Virtual Relationship Manager - Phone Banking 
    Profile - Virtual Relationship Manager 

    Experience - 1 - 9 years

    Package upto 35 to 5LPA CTC

    Location - Navi Mumbai, Thane

     
    To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from
    other competitors

    Differentiated training to make them universal phone banking officers cross training in cards,

    liabilities, assets

    This skill will also do cross sales with assigned customer based mapped to them

    Measure of outcomes NPS, Service Level, Service Quality and Sales

    Responsible for quality communication and customer servicing within laid down productivity

    and service benchmarks

    Ensure customer delight and consistent service experience, including timely resolution of

    customer queries/issues

    Complete the logs specified by the process (End-of-day target)

    Adherence to Information Security norms & quality process norms

    To be aware of and comply with any updates about the process

    Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

    to the team as guidelines for improving performance


  •  

    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

    Or email ur resume on

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type, Telemarketing, Voice P
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 10th Jun 2020

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