• Bank Job Mega Walk In Drive-Phone Banking Officer-Day Shift Jobs in Mumbai,India - 25375396

  • Hy Fly Consultancy
  • Save Job
  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

The job involves 

1 Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call,

2 Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

3 Influencing customers to buy or retain product or service by following a prepared script to give product reference information 

Role & Responsibilities

1 Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required Processing each call / mail / chat in accordance with IL standards

2 Provide/take relevant information and update the system/s accordingly Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority Provide the Customer with a clear explanation of the action taken

3 Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

4 Ability to understand and handle irate customers

5 Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

6 Ability to achieve stretched targets and able to manage the organization standards

7 Maintain Superior quality service by following organization standards

Education Requirements/ Skills 

1 Any Graduate / MBA / Under graduate

2 Minimum 0-3 years of relevant experience of domestic/international BPO 

3 Strong interpersonal, problem-solving skills and verbal and written communication skills

4 Strong computer knowledge and technical skills

 

 

 

 



  • 5 Days Working Bank Payroll fixed Shift-Phone Banking Officer call 7738521154-Priya

    Email ur resume on

    Hy Fly Consultancy

     

    Free Placement / No Charges

     

    Phone Banking Officer - Thane - Bank Payroll

    Designation - Asst Manager - Phone Banking Officer

    Requirements - 40 Nos

    Process- Inbound  &  Outbound

    Qualification- Min Graduate ( 2019 Appeared Can Apply )

    Salary - 13500 net in hand to 21000 In Hand + Incentives

    Will Be On The Payroll Of Bank ( NON BPO)

    5 Days Working any 2 Days off

    Shift - Any 9 hours between 8 am to 8 pm

    Age Limit - 32 Yrs

     

    Interested candidates may contact hr recruiter at Hy Fly Consultancy          between 9 am to 6 pm

    On the PAYROLL  of Bank No sales No Targets Earn great incentives

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

    8169642494 - Simran

     

    Or email your resume on 

    Free Placement / No Registration Charge

  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Any Process - Both BPO Type, Banking -General
    Salary : Rs 1.80 - 3.80 Lacs p.a.
    Deadline : 10th Jun 2020

    Key Skills:

    People who search this job also searched for the following Keywords

    All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status