• Mumbai City
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

  • Responsible for the management, configuration, maintenance and support of an EMC based Enterprise level Datacenter Backup environmentManaging a new EMC Data Domain and Networker solution and also maintaining and supporting installations of CA ArcServe r15/16, Symantec Net Backup and Tivoli TSM

Key accountabilities

Technical Activities

  • Ensure that all backup related calls are resolved within specified SLA s

  • Providing regular updates relating to incidents and their resolution

  • Appropriate liaison with the support teams and 3rd parties to ensure problems are resolved within SLA

  • Ensure accurate management reporting is distributed to relevant parties

  • When appropriate ensure proper escalation procedures are followed relating to backup/recovery issues

  • Proactively monitor the media capacity and throughput capability of the backup environments

  • Ensure that all necessary documentation is kept up to date

  • Deliver out of hours support through the On Call rota

  • Ensure that necessary morning checks and reports are completed with actions completed as and when required

  • Thorough and effective use of operational procedures

  • Ensure any enhancement and project work is delivered to the agreed scope and on time and within budget (SLA)

  • Comply with departmental policies (ie change control, security standards)

  • Comply with policy, audit and legal requirements such as Health & Safety, Data Protection Act and follow company policies

  • Working across Travelex worldwide

Experience and personal qualities

Working Hours

Relationship management

  • Identify, recognize and acknowledge IT management and stakeholders

  • Determine their influence and interest in BAU and strategic goals

  • Establish communication channel with relevant stakeholders

  • Set the goals at individual and team level to meet management expectations

  • Plan, execute and share the progress with the management


  • Excellent written and oral communication skills

  • Excellent listening and interpersonal skills

  • Logical thinking and efficient

  • Keen attention to detail

  • Ability to conduct research into systems issues and products as required

  • Ability to communicate ideas in both technical and user-friendly language


  • Highly self-motivated and directed

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong customer service orientation

  • Experience working in a team-oriented, collaborative environment


  • Good level of spoken and written English

  • Able to demonstrate high attention to detail in all aspects of the role

  • Excellent interpersonal skills (both verbal and written) Ability to communicate with business users, project team members, developers, IT and Business management

  • Meet deadlines and able to work well under pressure

  • Good team player


Preferred Technical Skills

  • Worked in large datacentre, remote support/coordination environment (financial domain)

  • Experience with CA Arcserve, Symantec Netbackup, Tivoli TSM and Commvault Simpana

  • Experience in designing and implementing backup solutions

  • Accreditation in Enterprise Backup technologies

  • The ability to train and mentor junior team members and colleagues on areas of expertise

  • Familiarity with IT Security implementation and Business Continuity Management

  • Good technical and process documentation skills

  • Interested in learning/evaluating new technologies/skills

1130 am to 830 pm IST


Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 06th Jun 2020

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