• Ireland

Job Description:


Location Belfast, Northern Ireland, GB

Company Atos

Independent Assessment Services delivered by Atos is an independent assessment provider assessing Personal Independence Payment (PIP) cases on behalf of the Department for Work and Pensions (DWP) Our job is to help DWP understand how a persons health condition or disability affects their daily lives

Our team of trained Health Professionals includes registered nurses (both general and mental health specialists), physiotherapists, occupational therapists and paramedics All our team are experienced practitioners and trained as disability analysts

We deliver PIP assessments in Scotland, North East and North West of England as well as London and Southern England

To find out more go to wwwmypipassessmentcouk

Back Office Administrator

This is a Full-time permanent role of 375 hours per week based in Belfast

As a Back Office Administrator your main responsibilities will involve

Providing administrative support to the back office

Ensure all information taken from calls/email is accurately logged on the system and, where necessary, transferred or referred on appropriately for action

Liaising with a multidisciplinary teams on various tasks

Support in carrying out multiple reports from a wide range of sources on a weekly and monthly basis

Issuing key, relevant communications to the business

Deal with customer complaints across all benefits within agreed SLAs

General administrative duties

Ad-hoc duties given by management

Update and maintain Clinical/Administrative guidance, training documents and forms

Job Requirements

As a Back Office Administrator your skills and qualifications will include

You will be required to undergo and successfully gain a BPSS and Access NI security clearance check in order to undertake this position

Excellent Customer Service skills including telephone skills

Ability to demonstrate a clear attention to detail Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately

Ability to undertake administrative tasks in a clear and logical structure, ensuring relevant information is documented in a consistent manner

Able to confidently use MS Word, Excel and Outlook to a basic standard eg Able to use spread sheets to capture and store data in a clear and logical manner Able to read and send emails / attachments etc

Excellent listening skills, be able to maintain a calm, professional and empathetic manner in difficult circumstances Exceptional written and verbal communication skills, fluent English language able to communicate in a clear, caring, courteous and professional manner

Excellent organisational, analytical, prioritisation and problem solving skills, eg able to establishing a clear structure to your work to maximise the best use of your time and be able to make logical and solid decisions independently Maintain high standards of accuracy often when managing multiple tasks or situations

Desirable Skills and Experience

Previous experience in Customer Service and Customer Relations

Possess an understanding in handling complaint calls from clients and formulating written responses to complaints Ideally from an administrative background in an office based environment Time management and organisational skills as well as attention to detail

What we will be looking for in you

As a Back Office Administrator, you will be an excellent communicator who is well organised and able to deal with people in a caring, courteous and professional manner You will also be an initiative-taker with the time management and organisation skills needed to meet deadlines and produce reports for the Senior Management Team

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements We are committed to making reasonable adjustments to the applications process for people with disabilities

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : HR / Administration / IR
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Atos Pvt Ltdarfix

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