• AVP, Service Delivery Engineer Jobs in Hong Kong

  • DBS Bank Ltd
  • Hong Kong
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

AVP, Service Delivery Engineer (Incident & Problem Management) - ( WD06837 )

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation In T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels


Co-ordinate the incidents meeting and work with all related parties to provide recovery actions and plans
Following defined incident and problem escalation path when needed, as defined in the escalation policy
Notifying the participants in the Incident and Problem Management process when standards and procedures are not being followed
Escalating issues in a timely and appropriate fashion
Identifying incidents and problems which need special attention or escalation
Overseeing creation and availability of process reports, analyzing reports
Overseeing completeness and integrity of information collected to conduct daily operations
Establishing measurements and targets to improve process effectiveness and efficiency
Acting as an escalation focal point for all roles involved in the process
Lead the problem management process to perform the incident root cause analysis (RCA)
Ensure the preventive actions are implemented
Governance of the Regional Team to deliver their services


Degree in Information Technology or equivalent (minimum GCSE with at least 10 years of practical working experience)
Extensive working experience in Incident Problem area (at least 5 years or above), preferably familiar with banking environment
ITIL Foundations certification
Good IT technology knowledge
Strong analytical and problem-solving skills
Written/verbal communications skills in English and Cantonese

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 24th Feb 2020

Key Skills:

Company Profile:

DBS Bank Ltdarfix

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