• AVP/Senior - Customer Experience - eCommerce - IIT/IIM/ISB Jobs in Bangalore,India - 23838874

  • The Hiring Story

Job Description:

About the Role

- Own NPS (Net Promoter Score) for the company ie make sure that a reseller never drops off

- Coordinate across multiple functions (Operations, Supply, Marketing, Product) internally to get the best experience for our resellers

- Map reseller related processes and identify process gaps Do a root cause analysis of reseller issues and provide sustainable solution to operational teams

- Proactively identify potential reseller issues and drive mitigation measures

- Lead the reseller support function for customer returns and customer refusal products Forecasting reseller Issues and plan capacity accordingly

- Uses various forms of communication, conducts audits and check performance level to achieve expectations on SLA parameters/production

- Responsible for production, quality & crisis management for the teams, analyze volume trends, track and report productivity metrics

- Develop robust metrics that communicate the performance of the group across multiple dimensions

What we look for

- MBA/B Tech from a premier institute (IIT/IIM/ISB)

- 3+ yrs of experience in e-commerce industry (fashion industry preferred)

- Strong Analytical and Problem solving skills

- Startup Cultural Fit willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organisation

- Excellent written and verbal communication skills

- Empathetic approach towards user

- Hustler ie one who can go to any lengths to get the job done

- Proven track record of finding innovative solutions to business problems

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

Key Skills:

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