• AVP / Senior Associate , Service Excellence , COO Office , Institutional Banking Group Jobs in Hong Kong - 23826249

  • DBS Bank Ltd
  • Hong Kong

Job Description:

AVP/Senior Associate, Service Excellence, COO Office, Institutional Banking Group - ( WD00788 )

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards

Responsibilities

To conduct regular customer satisfaction survey and identify areas of improvement for service excellent

To manage customer and employee journeys on behalf of IBG-HK to improve the customer and employee experience

To monitor and enhance the end-to-end processes of operation and service delivery

To ensure smooth and effective collaboration with working partners, eg relationship manager, operation units, Global Transaction Banking, Treasury and Markets, Risk Management Group, Consumer Banking Group, etc

To be responsible for the support of customer services and service excellent in IBG

To support Business Priorities & Customer Experience Head on ad hoc projects

Requirements

Degree holder in Business or related discipline

Possess 6 years of relevant experience

Strong responsiveness and good problem-solving skills

Good sense in service quality management

Good command of written and spoken English and Chinese

Proficiency in MS Word, Excel and PowerPoint

Good grounding in general banking operations and services

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 14th Apr 2020

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