• AVP , Journey Management Jobs in Hong Kong - 25077139

  • DBS Bank Ltd
  • Hong Kong

Job Description:

AVP, Journey Management (GI and CC) - ( WD04907 )

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business they were made just right for you

Responsibilities

Assist to drive and monitor deployment of desired Customer Journey on General Insurance and Customer Center
Assist in identifying gaps on customer experience and developing execution plans by collecting insight and learning from various channels such as industry practices, voice of customers and staff
Support supervisor to design and conduct cross-teams workshops on journey design
Work closely with bancainsurance and digital team to uplift customer experience in a holistic manner
Provide advice toBusiness /Support Units on customer journey initiatives on various customer touch points from Customers perspective

Requirements

Minimum 5 years of customer experience, process reengineering, project or product management experience, preferable in banking industry
With knowledge of general insurance markets and product
With experience of new product /service launch or process reengineering
Creative with strong customer-focus mindset and detailed mind
Well organized, proactive with an attitude to embrace changes and challenge the status quo
Good team player with strong communication and interpersonal skills
Excellent command of both written and spoken English and Chinese

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

We regret only shortlisted candidates will be notified

Primary Location Hong Kong

Job User Experience

Schedule Regular

Employee Status

Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 11th May 2020

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