• * Audio Conferencing Analyst Jobs in Hungary

  • Hungary

Job Description:

* Audio Conferencing Analyst (English French OR Spanish) ( 100255 )

Job function Customer service

Main location Europe-Hungary-Debrecen

Schedule Full-time

Working pattern Rotating

Salary Competitive

The Specifics

The Team Conferencing Team

Contract Type Permanent

Work Schedule Shifts

Home office opportunity No

What youll be doing

As Audio Conferencing Analyst, you will be in charge of

Owning, driving, communicating, updating and proactively representing BT in all domains of activities
Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
Manage supplier activities (eg really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the users end
Work with a variety of business and technical teams to enhance service
Provide solutions, workarounds to incidents and problems
Provide exceptional service support to the business
Providing 1st line support for internal and external customers while using acquired/trained knowledge on Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools)

Understanding the services functions and ready to follow their changes and improvements

Well also need to see these on your CV

Soft skills

Ability to meet the customers needs in line with the business requirements
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Acting in advance of a future situation, eg making things happen, putting energy to solve the situation
Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills

Confident Windows and MS Office usage is a must

Language skills

English on a fluent level
French or Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Click here to find out more about BT in Hungary Follow us on Facebook as well

Our efforts to become a really good place to work have been honored with the following awards

Best Employer Branding Strategy in Hungary - Gold Medal (2018)
Best Employer Branding Initiative in the CEE, SSC sector (2018)
Most attractive employer, SSC sector (2017)
Family Friendly Mentor Company (2018)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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