ATM Software and Delivery Support Engineer Jobs in United States Of America - 23632223

Job Description:

ATM Software and Delivery Support Engineer

Job ID # JR75801
Functional Area Professional Services
Position Type Full-Time Regular
Experience Desired At least 5 years
Education Desired Bachelors Degree or equivalent

Primary Location Remote - Anywhere In USA
Secondary Location(s) US-Arizona-Phoenix 3050 S 35th Street-F510

Travel Percentage 000
Relocation Provided No



Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

You will be joining a team of ATM software specialists liaising with Customers, Global Regional Support and internal Product Development teams The team is responsible for onsite delivery and consulting for our OTS ATM software products

What you will be doing

Provide technical support activities for Open Test Solutions ATM Product Line
Installs, maintains and supports the application and/or its components and subsystems including third party software
Detects, diagnoses and reports related problems
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components
Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption
Creates and maintains complete documentation relative to the support of application software
Provides support for applications and supporting software
Provides consultation to internal and external users with regard to software capabilities and use
Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors
Assists development teams in requirements definition, system design and delivery of projects
Verifies technical specifications for development projects
Acts as project liaison/Services Delivery advocate on projects
Assists client support with development of internal and client directed communications related to incidents, problems or known errors

What you bring

At least 5 years working in an ATM (Auto Teller Machine) software and support environment either for an ATM vendor (NCR, Diebold, Wincor, Hyosung) or host switch company like Base24, Postilion or Connex/IST
Experience developing and troubleshooting the Phoenix, Diebold, Wincor, NCR or other ATM applications
High level of competence in setting up, configuring and troubleshooting Virtual Machines using VMWare and/or Hyper-V We would expect this to include a thorough knowledge of associated tools like Ghost and Acronis in order to capture Windows PC disk images and also experience of cloud deployments of virtual machines
Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
Requires a working knowledge of applications and utilities used by supported products
Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems

Useful Additional Skills (at least one or more)

C and C# (Microsoft Visual Studio)
Knowledge of EMV in relation to ATMs
Knowledge of RKL in relation to ATMs
Delphi C and Java

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

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