Job Description:

JOB SUMMARY

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts The position contributes to achieving revenue goals and the financial performance of the department Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

Solicits/books local catering business and develops group business

Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting

Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders

Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue

Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market

Managing Sales Activities

Assists with selling, implementation and follow-through of catering promotions

Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)

Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services

Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks

Ensures catering leaders are generating lost business reports

Manages the catering sales efforts for the property including local and group/catering business

Distributes catering and group contracts before group arrival

Understands competitor offerings and effectively sells against them

Providing Exceptional Customer Service

Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction

Supports company s customer service standards and property s brand standards

Participates in and practices daily service basics of the brand

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company

Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event

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Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Westin Hotel
Westin Hotels & Resorts is an American upscale hotel chain owned by Marriott International As of December 31, 2018, the Westin Brand has 223 hotels with 82,153 rooms in multiple countries The first Westin branded hotel was established in 1981 when the company officially changed the name of Seattles Washington Plaza Hotel to the Westin Seattle adjacent to Westin headquarters in Seattle, WA

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