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Job Description:

Associate Technical Support Specialist

Job ID # JR75599
Functional Area Information Technology
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location PH-Makati City-Makati City 8767 Paseo De Roxas Avenue, 42nd Floor-3-754
Secondary Location(s)

Travel Percentage 000
Relocation Provided No



Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

The Technical Support team is a global team based in multiple regions We have a range of people from different backgrounds and areas of expertise who all work together seamlessly to provide first class 24-hour technical support to our multinational customers We are constantly working to improve our internal operations, our technical expertise and our customer service Each person on the team is challenged daily to ensure they take ownership of their tasks and are seeing them to completion As part of the team, you will need to be able to handle any challenge you are given, work with multiple different teams and coordinate people with different expertise towards a common goal

What you will be doing

Technical Support Specialists are an integral part of the Platform Services team We are looking for fresh technically minded candidates who can handle novel situations and issues while communicating/coordinating with customers and other teams

As an Associate Technical Support Specialist, you will be

Receiving and analyzing technical issues from FIS hosted and non-hosted clients

Finding and applying solutions to client issues

Install application patches/configuration changes

Working with internal functional and technical teams towards a common solution

Periodically providing on-call or weekend shift support across holidays or both Saturday and Sunday

What you bring

0-2 years experience in Windows server environments, database systems (ideally Oracle or SQL) and internet technologies

Knows how to read and write batch coding or HTML

A positive, can-do attitude

Willingness to learn a wide range of products and technologies

Enthusiasm to hone troubleshooting/analyzing problems while working with customers to solve their issues

Prior experience of managing or working on projects

Customer-oriented mindset and the ability to prioritise multiple different tasks at a time

Calm under pressure and able to adjust daily tasks based on changing priorities

What we offer you

A competitive salary and benefits

Attractive benefits including private medical cover, dental cover, and travel insurance

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A modern, international work environment and a dedicated and motivated team

The chance to work on some of the most challenging, relevant issues in financial services & technology

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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