• Associate Technical Solutions Specialist - Data Center Jobs in Malaysia - 25065953

  • Cisco Systems Inc.
  • Malaysia

Job Description:

Associate Technical Solutions Specialist - Data Center


Kuala Lumpur, Malaysia

Area of Interest

Engineer - Pre Sales and Product Management

Job Type


Technology Interest

Big Data, Analytics, Networking

Job Id



Why youll love Cisco We change the World, you will become passionate about your employer and the brand you represent Every business is digitizing, every nation is becoming smart and connected, and everything is converging on the Internet, making networked connections more meaningful than ever before in our lives Our employees groundbreaking ideas impact everything; here that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact

Youll be part of a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities Come prepared to be encouraged and inspired, and in turn, to encourage and inspire others You will wake up every day feeling energized, all ready to convert ambitious ideas to reality

What Youll Do The Associate Technical Solutions Specialist (ATSS) is a technical sales professional who provides high-level technical support and mentorship to customers, partners and Cisco Sales Collaborates with the requester to recommend and develop appropriate customer solution offerings

The ATSS is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the bulk of their time will be spent The ATSS shares knowledge and standard methodologies throughout the GVE Community

Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc) The ATSS works in a pooled fashion supporting requests Globally

Reports To VSEM Metrics Response time/Case Keep Rate/Service Upsell

Qualifications Experience in markets where Cisco competes Desired Technical sales experience as a Systems Engineer or equivalent

Key Responsibilities See Opportunities

Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross-sell

Qualify Opportunities Use good judgment to assess the Request and uncover the true potential, business need, and timescales of opportunities And upsell the current engagement to a Specialist As A Service (SPaaS) engagement

Develop and Present Solutions Develop Bill of Materials (BOMs) and answer highly complex product inquiries from the customers Assist in addressing technical response to RFPs and the technical elements or approaches for the proposal, including products, solutions, software, and services
Use High-Value services Demos (dCloud) and Design Assistance

Close Work with VSAMs, Field personnel, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity

Personal and Organizational Development Passion for helping others Perform specialized training on SME products as requested
Help new product/services launch
Time management

Queue Management Case handling Prioritize cases, as suggested by GVE, AI-based case assignment algorithm Skill Based Routing
SLA Assure Response to Requester time is met
Monitor practice queue & provide feedback as issues arise

Practice Excellence Become the SME achieve deep dive technical expertise within Specialization
Practice Performance contribute to the development of the practice
Ability to anticipate/gather/ consolidate trends and communicate to Architecture Lead
CSAT Encourage survey participation and follow up when LSFU is encountered
All requests must have existing Case and if needed a Deal ID

Technical Excellence Performs & represents the network design activities with minimal assistance, effectively engages the extended team for support
Strong knowledge of/and proficiency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry Ability to apply this knowledge to address customer/partner network requirements
Lead discussions concerning direct comparisons of Ciscos products and technologies against the competition specifically relating to design strategies
Exposure to Remote Support and Collaboration processes/methodologies --- preferred
5Cisco Architecture & Technology Knowledge a) Understanding Data Center networking infrastructure, SDN solutions, knowledge on Cisco ACI or OpenStack would be a preference;

b) Understanding x86 server infrastructure, virtualization, knowledge on hyper converged infrastructure would be a preference;

c) Understanding storage networking infrastructure and protocols like FC, FCoE, iSCSI, etc;

d) Knowledge on Enterprise applications like SAP HANA, public Cloud like AWS, Azure, containers like K8S, Docker, programmability language like Python would be a preference;

6Good understanding of IP Routing fundamentals and LAN Switching

Who You Are Basic Qualifications

1 to 2 years of experience with IT infrastructure and Pre-Sales and design & implementation experience
Customer-facing experience within Pre-Sales or consulting environment
Good Presentation and communication skills in English
Demonstrated ability to adapt to new technologies and learn quickly

Technical Qualifications Experience in Virtualization and Storage solutions
Experience in Cisco Networking Technologies and Data Center Solutions
CCNA/CCNP Certifications (Required)

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th May 2020

Key Skills:

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