• Associate Technical Solutions Specialist - DCN Jobs in Bangalore,India - 25353581

  • Cisco Systems Inc.
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  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Associate Technical Solutions Specialist - DCN


Bangalore, Karnataka, India

Area of Interest

Engineer - Pre Sales and Product Management

Job Type


Technology Interest

Cloud and Data Center

Job Id


What Youll Do

The Associate Technical Solutions Specialist (ATSS) is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales Collaborates with the requester to recommend and develop appropriate customer solution offerings

The ATSS is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent The ATSS shares knowledge and best practices throughout the GVE Community

Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc) The ATSS works in a pooled fashion supporting requests Globally

Reports To VSEM

MetricsResponse time/Case Keep Rate/Service Upsell

Qualifications Experience in markets where Cisco competes Desired Technical sales experience as a Systems Engineer or equivalent

Key Responsibilities

Identify Opportunities

Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross sell

Qualify Opportunities

Use good judgement to assess the Request and uncover the true scale, business need and timescales of opportunities And upsell the current engagement to a Specialist As A Service (SPaaS) engagement

Develop and Present Solutions

Develop Bill of Materials (BOMs) and answer highly complex product inquiry from the customers Assist in addressing technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services

Leverage High Value services Demos (dCloud) and Design Assistance


Work with VSAMs, Field personnel, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity

Personal and Organizational Development

Passion for helping others Perform specialized training on SME products as requested

Help new product/services launch

Time management

Queue Management

Case handling Prioritize cases as suggested by GVE AI based case assignment algorithm Skill Based Routing

SLA Assure Response to Requester time is met

Monitor practice queue & provide feedback as issues arise

Practice Excellence

Become the SME achieve Deep dive technical expertise within Specialization

Practice Performance contribute to the development of the practice

Ability to anticipate / gather / consolidate trends and communicate to Architecture Lead

CSAT Encourage survey participation and follow up when LSFU is encountered

All requests must have existing Case and if needed a Deal ID

Technical Excellence

1 Performs & represents the network design activities with minimal assistance, effectively engages extended team for support

2 Strong knowledge of/and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry Ability to apply this knowledge to address customer/partner network requirements

3 Lead discussions concerning direct comparisons of Ciscos products and technologies against the competition specifically relating to design strategies

4 Exposure to Remote Support and Collaboration processes/methodologies --- preferred

5Cisco Architecture & Technology Knowledge

Understanding Data Center networking infrastructure, SDN solutions, knowledge on Cisco ACI or OpenStack would be a preference;
Understanding x86 server infrastructure, virtualization, knowledge on hyper converged infrastructure would be a preference;
Understanding storage networking infrastructure and protocols like FC, FCoE, iSCSI, etc;
Knowledge on Enterprise applications like SAP HANA, public Cloud like AWS, Azure, containers like K8S, Docker, programmability language like Python would be a preference;
6Good understanding of IP Routing fundamentals and LAN Switching

Who You Are

Basic Qualifications

1 to 2 years of experience with IT infrastructure

1 to 2 years of design & implementation experience

Customer facing experience within presales or consulting

Presentation and communication skills both in English

Demonstrated ability to adapt to new technologies and learn quickly

Technical Qualifications (must have good skill set in 2 of the following or more)

Experience on Virtualization and Storage Solutions
Experience on Cisco Networking Technologies
Experience on Cisco Data Center Solutions

CCNA/CCNP Certification (Requirement)

Why Cisco

We connect everything people, processes, data, and things We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation We are dreamers and we are doers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 08th Jun 2020

Key Skills:

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