• Associate SOC Engineer Jobs in United States Of America

  • OPTIV
  • United States Of America, Usa
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Company Description At Optiv, were on a mission to help our clients make their businesses more secure Were one of the fastest growing companies in a truly essential industry

In your role at Optiv, youll be inspired by a team of the brightest business and technical minds in cyber security We are passionate champions for our clients, and know from experience that the best solutions for our clients needs come from working hard together As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations Our industry and our company move fast, and you can be sure that you will always have room to learn and grow Were proud of our team and the important work we do to build confidence for a more connected world

Job Description Who we are looking for

As a member of the Optiv Security Cyber Operations Department, the Associate Engineer I position provides frontline maintenance, remote support, and appliance management and health monitoring to customers in a 24x7x365 TAC (Technical Assistance Center) environment

Were looking for new-in-career talent who enjoy learning new things in a fast-paced and ever-changing environment This role is fitting for those looking to carve a path for a career in network security

How youll make an impact

Operating as the first impression for Optiv clients in many cases, Associate Engineers deliver both the Authorized Support and Device Management service lines and directly assist Optiv clients with their network and/or security issues and needs These two service lines are often part of a much larger client-focused services agenda Therefore, this position plays a part in helping to keep overall Optiv/client relationships successful

Job duties for this position include but are not limited to

Troubleshoot technical issues over the phone and via secure screen share
Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third-parties, etc
Responsible for initial triage of incoming client issues
Facilitate customer communication over the phone and email
Document actions in ticketing systems to effectively communicate information to both internal resources and external customers
Respond in a timely manner (with published SLA) to incident and support requests
Perform basic troubleshooting to diagnose common Network problems using fundamental TCP/IP network skills
Assist Engineering staff with lab systems configuration
Update open ticket status for Engineers and other technicians within the ticketing system

Qualifications

A minimum of Associates Degree (AA) or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Engineering or related area of study
1-2 years related experience and/or training in a technology environment or equivalent combination of education and experience
Fundamental knowledge and minimal exposure to TCP/IP networking
Entry-level desktop/networking experience, application software experience, with exposure to Microsoft and UNIX/Linux based operating systems
Previous IT help desk experience preferred
Aggressively pursuing technical certifications in networking and security-related systems including Cisco CCENT (ICND1) or Cisco CCNA (ICND1/ICND2)
Soft skills
A passion for information, network, and data security
A solid understanding of information security and networking

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

Key Skills:

Company Profile:

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