• Associate SAAS Administrator Jobs in Bangalore,India - 23831213

  • Aptean

Job Description:

Associate SAAS Administrator

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Would you like to be a part of the organization where high energy meets intellect If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions In todays fast-paced, highly competitive economy, organizations dont have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do Aptean is on a mission to end those workarounds with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo Thats why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations

Aptean is focused on providing products and solutions to customers in specific verticals Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models Apteans products deliver value at lowest total cost of ownership and scale with needs of our customers Most of our products and solutions are leaders in the vertical market segments they serve

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market

Position Associate SAAS Administrator

JOB DUTIES AND RESPONSIBILITIES

Monitoring of staging/production cloud services and applications

Assist in the Product Line SaaS project work, which involves researching, investigating, documenting, presenting any findings and outcomes
Clearly and concisely documenting all platform changes and supporting information for approval as dictated by the change process
To work on and manage BAU / day to day tasks and assisting with testing when required
To follow standards of work and policies that are in place and evidencing of such work where required as dictated by company accreditation (eg SOC2), if applicable
To provide support to the wider Customer Solutions team in a timely manner by receiving, clarifying and investigating incidents raised to the Product Line SaaS team
Offer complete and timely technical explanations throughout the incident resolution process and ensure that the requester of the incident fully understands the issue, its resolution and if relevant, the means for prevention
Ensure that all internal and external interactions are handled professionally and with the highest level, follow-through and consistently keep commitments
Acquire and maintain current knowledge of relevant products and service offerings
Develop sound understanding across all areas within the Product Line SaaS team and wider Support team
Attend training sessions offered and assist with peer training as needed
Create knowledgebase / wiki articles and documents to be shared with customers and peers
SaaS platform support, such as monthly patching windows, platform upgrades, emergency issues impacting the platform which may requiring immediate investigation and action, one-off planned changes to address platform stability & optimisation
Due to the nature of the SaaS environment, some out-of-hours work will be expected to support and maintain the environment so limit customer disruption

JOB SPECIFICATIONS

Education (Indicate the minimum level of education necessary for this position Check all that apply and indicate specific degree as applicable to the side (eg, Bachelors in Computer Science) Required Preferred Degree/Certification

Bachelors degree

Masters degree

PhD

JD (law)

Certification Microsoft, Linux, CEH, AWS, Azure

Registration

Licensure

Other

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

Typically requires a minimum of 1-2 years of related experience
Previous experience in providing technical customer support
Previous experience in a Server Administration role or Software Application Support role

Knowledge Required

Working knowledge of Amazon Web Services (AWS) or other cloud platforms (like Azure)
Experience supporting and maintaining Window Server and database environments
Understanding of relational databases and web applications
Experience querying in Transact-SQL or similar SQL language
Understanding of IIS and website administration

Knowledge - Preferred

Understanding of networks
Understanding of Net framework
Experience in working with one or more of the following HTML, XML, JavaScript, ASPNET
Basic knowledge of using PowerShell and batch files
Knowledge of up-to-date programming languages such as C#, Java

Skills and Abilities

Good personal computer and business solutions software skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Must have excellent verbal and written communication skills
Strong analytical problem solving and decision-making skills
Display strong work ethic and do whatever it takes to get the job done

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

Skills & Requirements Qualifications

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Apr 2020

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