• Associate Product Support Specialist Jobs in Chandigarh,India - 25329096

  • Edifecs
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Edifecs Associate Product Support Specialists triage incoming cases and help customers troubleshoot technical problems they face in using our solutions The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude The position requires interaction with customers, sales team members and the product development team


Receive and triage incoming cases (email, phone, and web)
Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, CRM system updates, support case acknowledgements, provisioning activities, etc
Collaborate with other Product Support team members
Deliver a consistent, responsive and satisfying Customer Experience on each contact
Follow standard operational procedures for case management
Contribute to the administration of our infrastructural systems
Some administrative work in support of the Product Support team
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
Meet all quality and productivity performance goals


Associates degree in a technology related program or equivalent experience in a technical support role
Initiative is a must; must be hungry to learn new technologies and advance
Familiarity in one or more of the following is a plus COM, VB, Jscript, Java and Perl C# or VBNet
Familiarity with EDI and EDI systems or knowledge of HIPAA a plus
Ability to identify and clarify problems, set goals and able to resolve issues
Ability to work effectively on multiple tasks
Strong verbal and written communications skills
Excellent organizational skills; must be detail oriented
Excellent customer service and interpersonal skills

Edifecs is an equal-opportunity employer

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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