• Associate Product Specialist Jobs in Bangalore,India - 25312331

  • Sabre Holdings Pvt Ltd
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Job Family Information Technology/Software Development

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the worlds fast growing region Sabres end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company



Under direct supervison, SabreSonic, AirVision and AirCenter product specialists are member of a specialized technical team supporting several Airline Solutions products on a 24/7 operation Involved in providing second level support to highly complex functional and technical systems in high availability environments, requiring thorough analysis, troubleshooting and diagnostics (includes on-call work and consistent customer facing interactions during severity conditions)

Responsibilities

Acts as Second Level support for Global customers in the AirCentre organizations Supporting AirCrews product solutions

Responsible for the analysis, replication and resolution of medium to high complex problems at multiple layers (application, environment, database, networking) in a high availability environment using advanced software and diagnostics tools

Provides support to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance

Acts as a liaison with multiple teams across the organization, including Development, Solutions, Account Teams, GTE, ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests Responsible for the account management of certain airlines for which represents the primary point of contact for that airline from a problem resolution perspective

For AirCentre organization, applies technical knowledge which involves Windows Server operating system, UNIX and Citrix platforms Must have basic knowledge of PL/SQL, Oracle and RDBMS Scripting, Unix shell script knowledge to resolve complex software problems

Works under general supervision with few direct instructions, decisions are frequently reviewed

May include On-Call work on a 24x7 base for critical and high severity issues

Decisions and actions have impact on success of team or department

May provide training to other colleagues and new hires

Other potential engagements in other work areas within the company

Job Requirements

Bachelor s degree or above

For AirCentre, analytical and troubleshooting mindset is a requirement

Previous Customer Support experience (1 years minimum)

Windows/Unix(Solaris) usage familiarity is desired

Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX Operation system, Windows operation system

C and JAVA coding background is desired

Excellent communication skills in English (oral and written)

Must be organized, able to multi-task and prioritize daily workload

Airline background is a plus

Sabre Corporation is the leading technology provider to the global travel industry Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world

Stay connected with Sabre Careers

Job Segment Consulting, Database, Oracle, System Administrator, Java, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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