• Associate Global Support Engineer Jobs in Hyderabad,India - 25309132

  • TERRA TECHNOLOGY
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Associate Global Support Engineer | E2open Careers Twitter Widget Iframe May 21 , 2018 Hyderabad India | HYD Level - 4 , Building No21 , (Colruyt IT)

Mind Space , Raheja ITPark Hyderabad , 500081 , IND

Responsibility

Take ownership of customer issues reported and see problems through to resolution

Diagnose , investigate and identify solutions and / or alternatives to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams

Provide prompt and accurate response to customers and guide users with simple , step - by - step instructions

Document knowledge in the form of knowledge base tech notes and articles

Participate in providing training to customers as required

Communicate customer needs and wishes to our development and professional services team

Build sustainable relationships and engage customers by taking the extra mile

Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success , Cloud Operations , Professional Services , and Product Development in a global environment

Keep records of customer interactions , recording details of inquiries , comments and complaints , as well as actions taken

Ensure KPIs are met consistently to achieve customer experience excellence

Ensure escalation and production support processes are followed Experience

0 - 15 years Qualifications

BE , BTech (any stream) Skills

Knowledge of SQL / PL SQL

Shell and Batch script

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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 03rd Jun 2020

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