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  • 2 - 6 Years
  • Posted : above 1 month

Job Description:

JobDescription
Segment Market Intelligence
Grade 07A
The Location Ahmedabad
The Role The Associate position in Fulfillment team is committed to enable access to different products and services that we offer to our clients
The Team You will be part of a rapidly growing organization, joining the team of highly motivated and professional individuals We are looking for candidates from a diverse pool of graduate & postgraduate institutions that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team Client on-boarding is one of the most critical functions as it directly impacts client experience, servicing and relationships all of which, in turn, impact profits As businesses get more competitive, we need to ensure that clients onboarding process is handled quickly as we deal with entitlements on products and contents we sell
What s in it for you We provide young professionals an opportunity to assist S&P Global in achieving its mission of being one of the leading providers of the highest quality risk evaluations and analytical information to the world s financial markets As an integral part of our team, you are expected to make a personal impact right from the start
In this role, you will work very closely with the commercial team in understanding the client requirements and enabling the products and services the client is looking for You will get an exposure to the different products and services we offer to clients You will get challenged on a daily basis with a steep learning curve
Responsibilities
Associate to provide professional and timely service for clients, distributors and internal S&P Global employees from Fulfillment perspective Working closely with Sales Representatives and Account Managers in understanding the clients requirements and configuring the entitlements and capabilities suiting client needs Need to ensure that that he/ she does the needful checks and balances before turning on and off the access to the clients
Process Free Trials, New Sales, Renewals, Payments, Cancellations and Non Renewals in timely manner as per Service Level Agreement
Granting subscriptions access to our esteemed clients
Working closely with Sales Representatives and Account Managers in understanding the clients requirements and configuring the entitlements and capabilities suiting client needs
Respond to requests for information in a timely, professional and positive manner
Quick in decision making factors on client platform on-boarding issues
Learn systems and applications used internal
What We re Looking For
Possess excellent verbal & written communication skills
Strong customer service skills to effectively work and resolve Fulfillment cases
Participants will be expected to work well within a team and demonstrate exceptional learning agility, creativity and problem solving ability
Familiarity with or clear interest in learning about financial markets
Flexible to work round the clock especially during late evening and night shifts and ability to multi-task
Work experience is not a pre-requisite
Basic Qualifications
MBA (Finance) from any recognized University or any accredited institution
B Com from any recognized University or any accredited institution

Profile Summary:

Employment Type : Full Time
Industry : Real Estate
Salary : Not Disclosed
Deadline : 06th Apr 2020

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