• Associate Engineer Client Services Jobs in Noida,India - 23852000

  • GEMALTO DIGITAL SECURITY LIMITED

Job Description:

Associate Engineer Client Services ( 19002481 )

General Description

Associate Engineer Client Services
Location [Specify]

Job Reference Number xxx

Providing technical assistance to customers through Internet and VOIP calls in troubleshooting problems and recommending solutions on function and usage of our SM range of products that offer profitability of an organization intellectual property

A week in the life of an Associate Engineer Client Services

Primary support liaison between company and customer, conveys customer feedback to product development and management staff

Recommends solution and workaround to encountered problems and advises the customer on integration of the same

Responsible for managing customer expectations and providing cross-functional escalation and communication as required

Identify, Troubleshoot and Document issues consistently and clearly using group tools (CRM and KB)

Will own the issues that require help from other groups such as Engineering, Product Management, Orders, Fulfillment and Sales etc This includes communicating with the customer per agreed SLA service level agreement

Knowledge, Skills and Experience

You need to have a BE/B Tech/ MCA or Equivalent degree

We are looking for someone with 0-2 years of industry experience working in a technical support role, providing in-depth troubleshooting and diagnostics to the issue reported by customers/clients Developing and/or debugging customers application code

To do this job, you must have proficiency in programming skills (C/C , Java or Net), understanding of DBMS with SQL, OS layers and Networking Troubleshooting skills for complex OS (Windows is a must and MAC/Linux will be added advantage)

We would like someone to join our team who has excellent communication and organizational skills Team player with strong analytical, logical and customer focused approach

It would be preferred if you have knowledge on webservers, web-services and virtual environments

Application Process

Visit our career website (provide job link)

If you are interested in this position and would like to find out more information, please apply We are looking forward to reading your CV!

Primary Location IN-UP-Noida

Work Locations Noida

12-A, Sector 125, Expressway,

Noida 201301

Job Sales Customer Support

Schedule Full-time

Employee Status Regular

Job Type Experienced

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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