• Associate Director , Laboratory Operations Jobs in New York City

  • New York City
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Act as the Clients main contact in all matters regarding central laboratory services, following up and responding to study specific inquiries from Sponsors, Physicians, CRA and CRO representatives and all internal Laboratory Departments

As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs

Manages the activities of the laboratory department within quality and budgetary guidelines Ensures work in accordance of agreed turn-around time Monitors and review proficiency testing, operational and department budget, laboratory quality control data, quality control systems and corrective actions Conceive and implement continuous improvements and operational updates Assists in developing and responsible for managing metrics related to all of the above

Develop, implement and manage to performance standards for staff related to quality and efficiency, including productivity

Manages the adherence to written internal and external quality control procedures in order to ensure the quality of the results To evaluate means and standard deviations for quality control materials and maintain Corrective action logs as appropriate

Responsible for the quality and timelines of technical procedures to ensure full compliance with CAP, relevant government regulations, GDP and other relevant standards as determined by the company Monitors reagents and supplies for section and assists in the performance of all related tasks for managing inventory

Builds strong and effective teams, valuing different contributions; works with and through others, involving people in issues that affect them Assist management in the recruitment and selection of staff

Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others; Monitors progress and holds self and others accountable Liaise with clients, vendors and staff on all department issues

Maintains oversight of reagent and supply orders and approval of inventory purchases together with invoice coding Assists the Corporate procurement team and negotiates pricing and service requirements with Vendor representatives in the best interest of ICON

Effectively monitors laboratory operations in section and provides guidance to staff for all issues that arise including but not limited to, instrument failures, reagent/quality control issues, sample integrity issues, delays in testing and communication of abnormal result

Identifies the key elements of a situation and any gaps and inconsistencies in data Makes rational judgments from available information and analysis Actively participates in root cause analysis investigations and process improvement initiatives Responsible for timely and accurate responses-to Quality Issues assigned to them and/or their department

Creates an environment that motivates people; Identifies development opportunities for self and others; Acts as a coach and mentor and shares expertise Maintain a positive working environment ensuring staff motivation in particular periods of high workloads Maintain low levels of staff turnover, actively contributing to the retention of key individuals

Manages the evaluation of and validation of new methodologies and instrumentation works closely with Global Validations Department

Works very closely with other departments, such as Project Management, LIS, Scientific Affairs, Global Validations, QA, Client Services and Global Labs Also interacts with clients and internal/external auditors

Manage the recruitment, training and development of staff in the various sections of the laboratory as required Performs continuing education of laboratory staff in the various sections of the laboratory and sample management as required Responsible for the evaluation of work performance of Technical laboratory staff in the section and for employee performance evaluations

Review daily, weekly, and monthly metrics for assigned departments and implement as necessary staffing reallocation to ensure efficiency and quality

Be aware of all pertinent employee health and safety regulations and requirements for their assigned department and manage compliance to same

Approves purchase orders and all appropriate purchases for department area

Covers for the Senior Manager/Director in the event of his or her absence

Any other relevant tasks as assigned by management


Over-see work performed by all staff

Sets priorities for the team to ensure task completion; coordinates work activities of others including scheduling to work outside of normal working hours when required

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare, Biotechnology/Pharmaceutical/Medicine
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:


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