• Associate Director, Customer Experience Jobs in United States Of America

  • United States Of America, Usa

Job Description:

Career Area Marketing and Customer Insights
Job Function Marketing
Employment Type Full Time
Position Type Salary
Requisition 1344873BR

What youll do at What youll do

Walmarts Customer organization is evolving to the next generation, with a focus on providing the best online and in store experience for customers Customer Science is an integral part of this organization that leads the customer science, planning and strategy development, customer journey, communications, as well as in store and online experience for the 140 million US customers that shop at Walmart every week Whether in store or online Walmart is serving customers changing needs of retail

As a part of Walmarts Customer Service team youll be the voice of our customer Why Because Sam Walton founded our company with the belief that the customer is #1 Its not just a belief, but our way of doing business With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically Thats where you come in As the Director, Insights Consulting, youll drive strategies utilizing research and advance analytics methodologies to impact decision making for our US business You will consult with our senior leadership to help them envision the future and prioritize where to invest in their businesses based on customer needs and pain points

You will sweep us off your feet if you have

Qualitative and quantitative research experience with the ability to tell a story
Success in generating actionable customer insights to support business partners on business strategies
Consultative experience and thought leadership skills to see both the big picture and details
Customer journey experience and curious about what drives customer behavior

You will make an impact by

Improving the lives of millions of customers by driving customer-centric decisions across our Walmart US business
Helping key stakeholders envision the future and helping them prioritize where to invest in their businesses
Leading cross functionally and being strategically embedded with the business as the go-to resource for a host of customer concerns and solutions
Being a part of team that is diverse and spread across multiple locations

The above information has been designed to indicate the general nature and level of work performed in the role It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job The full can be made available as part of the hiring process

Minimum Qualifications 3 years experience in strategic sourcing and procurement
Bachelors degree in Business, Marketing, or related field and 3 years experience in marketing operations, business management, or related field OR 5 years experience in marketing operations, business management, or related field

Preferred Qualifications 4 years experience in marketing or advertising agency management
4 years experience leading cross-functional projects

About Walmart At Walmart, we help people save money so they can live better This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world Here, your work makes an impact every day What are you waiting for

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing, Consumer Durables/FMCG
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Purchasing/Sourcing
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:



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