• Associate Customer Solutions Analyst Jobs in United Kingdom

  • Aptean
  • United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Job Description Would you like to be a part of the organization where high energy meets intellect If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions In todays fast-paced, highly competitive economy, organizations dont have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do Aptean is on a mission to end those workarounds with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo Thats why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations
Aptean is focused on providing products and solutions to customers in specific verticals Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models Apteans products deliver value at lowest total cost of ownership and scale with needs of our customers Most of our products and solutions are leaders in the vertical market segments they serve
Aptean uses its core values of Drive for Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market

We are looking for

Technical Support / Customer Solutions Analyst

Customer Solutions Analyst provides software and system support for customers Researches and resolves problems and issues, in conjunction with Software environments Requires interface with other team members and customers


Incident Resolution
Ensure professional telephone manner at all times
Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents
Offer complete and timely technical explanations to customers throughout the incident resolution process and ensure that customers technical staff fully understand issue, its resolutions and means for prevention
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments
Clearly and concisely document all customer interaction and all steps taken to resolve incidents
Take ownership of and follow-through with all priority customer incidents
Escalate customer issues to the Team Leader as appropriate
Observe trends with technical issues and recommend improvements to design, documentation or implementation

Knowledge Management
Create knowledgebase articles and documents, validated and verified, to be shared with customers and peers
Acquire and maintain current knowledge of relevant products and service offerings
Develop sound understanding across all areas within the support team
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible
Attend training sessions offered and assist with peer training as needed

3 Additional Duties

May be required to assist with incident assignment duties
Participate in team projects
Participates in system and release testing and QA as needed
Manage assigned Projects effectively (workload management)
Recommend improvements in Support policies and procedures
Create software and document enhancement requests
May be required to participate in billable engagements
Additional duties as assigned by management

Skills and Abilities

Good understanding of relational database concepts and architecture (SQL Server knowledge is a must)
Excellent time management and organizational skills
Understanding of networks
Understanding of NET framework
Experience debugging one or more of the following HTML, XML, JavaScript, ASPNET
Basic programming knowledge in an up-to-date language (C#, Java, Objective-C)
Experience supporting and maintaining Windows Server and MS SQL Server
Excellent verbal and written communication skills
Strong analytical problem solving and decision making skills
Ability to work efficiently and independently and do whatever it takes to get the job done
Ability to handle difficult or sensitive situations with diplomacy and tact
Track record in providing outstanding customer service
Ability to travel up to 25 PERCENT of the time
Thorough knowledge of Microsoft Back Office application suite


Required BSc University Degree or Technical Diploma in related field

Preferred Microsoft Certifications MSCE/MCSA Windows Server/SQL server

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

Skills & Requirements Qualifications

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:


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