Associate , Customer Service Jobs in United States Of America - 25065934

Job Description:

Created in 2018 through the combination of two leading companies Rockwell Collins and United Technologies Aerospace Systems were driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever Together we chart new journeys, reunite families, protect nations and save lives And we do it all with some of the greatest talent this industry has to offer

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world That means were helping passengers reach their destination safely Were connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed And were providing industry-leading fire protection and safety systems that our customers can count on when it matters most Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career Join our Avionics team today

Role Overview

This is a position for an entry-level professional within our MRO (Maintenance, Repair, Overhaul) Customer Service team who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues Escalates complex issues to more experienced staff or management

Primary Responsibilities
Responds to a variety of commercial and/or government customers regarding our MRO products and services, discuss customer status, and obtain or address customer inquiries
Responds to call or emails to customers to provide follow-up on inquiries
Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel
Provides references to customers to publications of materials and secondary sources of information
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services
Will interface regularly with operations, sales, shipping, warehouse and others to expedite or trace shipments
May provide after-sales support for client contracts to ensure customers satisfactions are met
Performs duties related to overall customer service
Provides support to sales team with regard to customer concerns
Coordinates with sales reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
Maintains knowledge of Collins Aerospace products to provide the appropriate information and support to customers
Consistently documents customer service needs to identify patterns and maintain quality

Qualifications

Preferred Qualifications

The preferred candidate will have experience with SAP or similar ERP along with a customer focused demeanor Ability to navigate through issues, think and act strategically

Basic Qualifications
This position requires a Bachelors degree in the appropriate discipline and less than 3 years of relevant experience In the absence of a degree, 4 years of relevant experience is required

At Collins, the paths we pave together lead to limitless possibility And the bonds we form with our customers and with each other -- propel us all higher, again and again
Some of our competitive benefits package includes
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Tuition reimbursement
Life insurance and disability coverage
And more

Apply now and be part of the team thats redefining aerospace, every day

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class

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