• United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution Document detailed and accurate notes, record them on ITSM toolTechnical Skill set Voice Call Handling excellent knowledge of handing voice calls and multitasking Email Communication professional email writing skills Chat Communication professional chat writing skills and multitasking Infrastructure Monitoring Good understanding of Infrastructure components and respective alerts Exchange Knowledge on functioning and configuration of Microsoft Exchange client AD Knowledge on - Active directory, Proxy, DNS, Group Policy Network Knowledge on LAN setup, basic routing and switching, passive networking Desktop Security Knowledge on Antivirus deployment and update, patch management, monitoring and reporting Desktop, Laptop, Handheld devices Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge Troubleshooting Remote troubleshooting experience Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers Hands on experience on managing printers (Local & Network printers) - Lex Tools Hand on experience on I

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

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