• Assisted Sales Enrollment Advisor - EdTech Jobs in Delhi Ncr - 25171423

  • Simply People
  • Delhi Ncr

Job Description:

Required for a Well reputed US based International EdTech Organisation (higher Education) based in Delhi/NCR

Our Client has an online learning platform offering groundbreaking education in fields such as artificial intelligence, machine learning, robotics, virtual reality, and more

As an Assisted Sales Enrollment Advisor, you will be working in a new group that is focused on selling to prospecting students using phone and chat

Responsibilities

- Managing and answering large volume of chats and calls throughout the day

- Focusing on learning about and resolving customer needs and questions about learning Programs

- Partnering with remote team in India and Customer Service to trouble shoot customer related issues

- Following scripts, guidelines and playbooks when handling different topics

- Sharing learnings quickly with the team - and making recommendations for improving our services to better suit customer needs

- Quickly learn our course catalog so you can answer customer issues

Qualifications

- Experience in answering high volume number of calls

- Experience in working with Intercom chat and handling hundreds of messages a day

- Strong writing and verbal skills

- Customer facing marketing, support or customer success experience (2+ years)

- Has previous sales experience (worked on a team or sold directly) to customers

- Experience in the online education space (nice to have)

- Experience with Intercom, Ring DNA, and Salesforce

Note

1 Candidates open to night Shift will be preferred

2 Flexibility of work from home for night shifts

2 B2C sales experience is a must

3 5 days working environment

Salary Offered 8-10 LPA

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th May 2020

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