• Assistant Vice President / Senior Associate , Customer Management , Consumer Banking Group Jobs in Hong Kong - 25077123

  • DBS Bank Ltd
  • Hong Kong

Job Description:

Assistant Vice President/ Senior Associate, Customer Management, Consumer Banking Group - ( WD00850 )

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business they were made just right for you

Responsibility

To assist team head in formulating CB customer experience strategy to a digital strategies and design & formulate customer journey on Digital, Innovation and Payment
To assist to drive and monitor deployment of desired CJ, such to drive both business & service KPI
To lead and initiate customer journey projects to improve customer experience
To work with different Business Units & e-Biz teams to uplift CE in a holistic manner
To work closely with Business /Support Units on customer journey initiatives by providing feedback on various customer touch points from Customers perspective
To collect insights and learnings from various channels including industries practices, voice of customers and staff for identifying service gaps and generate new ideas to enhance CJ and internal process from time to time

Requirements

Degree holder in Business Administration or related disciplines
Minimum 4 years of relevant experience, preferably in segment marketing in financial institutions
Sound knowledge of banking/ financial related service
Independent, self-starter with tenacity to succeed
A good team player with strong analytical and communication skill
Good command of both written and spoken English and Chinese

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 11th May 2020

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